Balancing Act

Balancing Act - Security

BalancingAct

Security is a precarious balancing act for holiday park operators. Holiday makers arrive on site, ready to have a good time, ultimately taking away some precious memories when they set off for home, safe and sound and without incident. One of the greatest challenges each season is managing visitor expectations and enjoyment during peak periods.
Security measures need to be almost invisible until they needed with security staff, particularly, a reassuring presence for guests.

HARDWARE

Specialist suppliers like Ramtech completely understand that as a holiday park operator you need robust yet discreet security solutions that enhance the leisure experience you provide to your customers.
Ramtech’s alarm monitoring system is tailored to meet the specifi c challenges faced by the caravan and holiday park market, enabling you to offer additional peace of mind to your customers that their investment in their holiday homes and valuable contents is protected all year round.
“Our wireless alarm system provides reliable, effective security that also delivers a valuable additional selling point and revenue generation tool for your park. Once installed, the alarm systems can be operated and monitored by your own security teams, putting you in complete control,” says Ramtech’s Cat Widdowson.
BalancingAct2“We’re currently the trusted security system provider for over 200 parks that have over 100,000 holiday or residential park homes on their sites, including Bourne Leisure, Park Resorts, Parkdean and Park Holidays UK.”
Touring caravans left on sites, and even static caravans can be a target for thieves. All caravans manufactured in the UK since 1992 have a 17-digit vehicle identifi cation number (VIN) etched onto the vehicle chassis and windows. Mark your VIN number with a security marker inside cupboards and other places to help you identify your caravan if it’s stolen.
Although North Wales is one of the SAFEST PLACES to live, work and visit, the regional force works pro-actively to remind caravan owners and holidaymakers of these simple steps to help reduce chances of becoming a victim of crime including: • Immobilising the caravan with an approved clamping or locking system once on site.
• Fit a tracking device so the caravan can be traced if stolen • Fit a reliable alarm and always switch it on “Holiday park theft is becoming a big issue as caravans,lodges and holiday homes increasingly have more valuables in them,” agrees Roy Williams of security provider Crosby Intruder Alarms.
“It is commonplace these days to have two or more televisions, Sky boxes and other audio and video entertainment systems. It can be lucrative for a thief to target these units, particularly in the closed season when there is less chance of being disturbed.

LOCKDOWN

While alarms and CCTV can go some way in tackling crime on parks, often much simpler and inexpensive steps can be taken to prevent theft. One such product from Cardea Solutions – the Buggy Lock - is becoming widespread at holiday parks across the country. The device is designed for families and allows prams and essential transportation equipment such as scooters and bikes to be secured safely. Stores of agricultural equipment and often vehicles for maintenance use around the premises need to be kept secure. These can range in value but hold an appeal to criminals as items that are easily sellable. It is important for site owners to protect these items by storing them correctly and securely in locked buildings or compounds, with keys removed and stored in a safe place.Many caravan and holiday home parks suffer from some form of vandalism from time to time. Installing Closed Circuit Television (CCTV) can help to combat this problem. There is some very high quality CCTV equipment these days that doesn’t cost the earth that can provide clear images in both day and night situations. From an insurance point of view, commercial insurance is a two way street whereby insurers will do all they can to provide a safety net to protect a company’s assets and their ability to trade. In turn, insurers may provide clients with guidelines to adhere to which they hope will serve to limit the potential for claims. Holiday Parks are well accustomed to having the correct physical security in place, barriers, CCTV, alarms are all common to protect a park from traditional thefts. However the threat of a digital attack or loss is ever increasing in the modern world. With the new General Data Protection Regulation (GDPR) coming into effect it’s concerning that according to Government Statistics only 38% of businesses are even aware of this new data protection act. Unfortunately, we operate in a world where cyber attacks of one form or another have become a common part of everyday life – 46% of businesses reported a cyber security breach in 2017 (Source – UK Government Cyber Breaches Survey 2017).

INCREASED LEGISLATION

BalancingAct3This combination of increased regulation and more regular breaches means that it’s more important than ever that your business takes steps to protect itself in the digital world, even if you don’t operate online it’s likely that your systems are connected to the internet and therefore could be vulnerable. Most businesses in this sector will have an electronic booking system and/or hold customer data electronically; access control may also be digitalised. All of this could leave your business exposed to signifi cant costs and expenses and importantly loss of income, in the event of a system failure, fraudulent or not! Businesses should look at their IT infrastructure to ensure they have robust security in place to minimize the risk of a breach however it is not possible to guarantee any system is completely secure – user error or a determined hacker can often still cause a breach. Therefore, parks are recommended to look at Cyber Protection.
Commercial combined policies for holiday parks should provide an option to include the contents of the business, any holiday lets and the owners’ personal effects. At Towergate, for instance, an extension is available to cover plant and machinery used to maintain the property. In addition, it is understood that many sites, particularly those of a larger scale, will use agricultural or commercial vehicles, which can also be included on a combined policy. Insurance provider Leisuredays recently dealt with a report of eight break-ins at a holiday park in south east England during the closed season after thieves gained access in a vehicle and stole property from a number of holiday caravans. “We carried out a survey of the park and the park owner has increased security by installing a 24 hour security guard and a number plate recognition system,” explains Gareth Walker, head of Leisuredays Development. “We have always aimed to reward the security conscious parks with lower premiums. Many parks will employ a series of security measures, such as perimeter fencing, thick prickly hedging, CCTV, light sensors, guarded barriers and security lighting. It can be a tricky balancing act for park owners to protect their customers but also not create a heavily controlled environment.” Theft and vandalism cover is included as standard on all Leisuredays holiday caravan policies as well as cover for replacement locks and keys in the theft or damage. The company offers advice on safeguarding property, as well as supporting initiatives such as the Caravan Park Watch, where associations and parks work together to share information and develop crime prevention campaigns. We know you are busy. But, we cannot advise strongly enough to take the time out, and risk-assess the effectiveness of measures in place, to ensure and to be able to demonstrate that your park is as security-proof as possible

Homes For Life

HomesForLifeAmerican influences on a Lancashire group of residential parks...

A trip to Florida in 2003 with a group of fellow park owners proved pivotal to Michael and Julie Ward, owners of four residential park homes in Lancashire.
“We travelled to the States to enrol in two courses at the Disney Institute including ‘The Disney Approach To Quality Service’ and spent time visiting parks and manufacturers, including a park in Sebring,” Michael explains.
“At its centre was a huge leisure complex with swimming pools, tennis courts, a function suite, computer rooms… the park owners were promoting an active retirement and we were hugely inspired.”
This American park became the catalyst for Michael’s vision for a new development: Acresfield.
Acresfield Park opened in 2010, an exclusive development of just 43, easily maintained, two bedroomed, detached bungalow-style properties, specifically designed for the over 55’s. The park is ideally located close to the historic market town of Garstang, where residents can enjoy shopping, golf, fishing, bird watching, as well as beautiful fell, canal and riverside walks. Acresfield is also situated just 30 minutes from the brighter lights of Blackpool and the coast.
HomesForLife2Nevertheless, Acresfield residents need never leave the park as it provides everything they need for entertainment on-site. Four years ago Acresfield Health Club & Spa opened. The club boasts a 15m swimming pool, sauna, steam room, Jacuzzi, a state of the art gym, a multi purpose hall for dance and fitness classes, indoor bowls, badminton and table tennis. There is also a bistro, hair studio, and a spa with three luxurious treatment rooms.

Club Membership

The Club is open for membership to the general public, however fi rst time purchasers of new homes on Acresfi eld Park receive free membership and homeowners on the other parks receive highly discounted membership. Michael refers to Acresfi eld Park and its attendant Health Club & Spa as the ‘jewel in the Residential Parks portfolio crown’. He is justifi ably proud. Last year, Acresfi eld Park and its adjoining sister park, Wyre Vale, featured on a Channel 5 documentary series. The episodes featuring the parks attracted between 1.2 and 1.4 million viewers, and resulted in many converts to the park home lifestyle.

“The TV series really showcased park home living at its very best,” says Michael. “We were inundated with enquiries and I think that this is probably one of the best pieces aired on TV, which depicts the excellent sense of community which park home living affords.”
It’s not all gloss and no substance… the Ward family are committed to providing their residents with ‘homes for life’. The parks, and their homes have been developed with a constant regard for the fact that the British population is an ageing one. The family is not only keen to promote an active retirement for residents, but they have also taken steps to ensure that they are providing homes that are accessible for those who suffer from disabilities, or the infirm. “To meet this challenge we designed, in association with two leading park home manufacturers, Prestige and Stately Albion, the Acresfield collection of homes,” explains Michael. “The homes have been very subtly adapted with wider doorways and turning circles for wheelchairs. Walls have been strengthened so that grab rails can be fitted if required, now or in the future, and low threshold shower cubicles or wet rooms are fitted as standard.”
HomesForLife3The homes also come with a 24-hour emergency call system and each home is fitted with a key safe to assist emergency access. Care for the environment and resulting cost savings have also been taken into consideration in the design and installation of the homes. “All of the homes are economically heated by mains gas; additionally, some have solar panels with under fl oor heating,” says Michael. “They are incredibly energy efficient and exceed the British Standard. Homeowners are also free to purchase their utilities from the supplier of their choice to find the best deal possible.”

Award Winners

The Ward family purchased their first residential park home estate in 1968. Michael and Julie are the second generation, becoming involved in the business in 1985. Winning Residential Park Owners of the Year, an unprecedented three times, over the years, their Parks have also won numerous Gold David Bellamy Conservation Awards including a Special Distinction Award. Michael and Julie own and operate four residential parks, one Holiday Park and a Health Club & Spa with the help of their daughter Sophie and son Alex. Their parks are all located in Lancashire: Gawthorpe Edge Park in Burnley, Lodge Park, Wyre Vale and Acresfield Parks in Garstang, and Merlewood Country Park, which is situated in the picturesque village of Little Eccleston.
Together, the parks extend to some 475 pitches. The close proximity of the parks means that the family can take a very personal interest in their day-to-day operation. They are supported by a loyal team of almost 40 people, many of whom have worked on the parks for over 30 years. “We really understand the importance of offering a quality service to our homeowners,” says Michael. “In this day and age, people are eager to criticise and less keen to commend, which is why we are so proud of our multiple resident-nominated awards.” The Ward family believe strongly that park homes such as these represent the perfect solution for customers of a certain age. As the demand for park homes increases, Michael believes that the Government needs to change its attitude towards park living.
Residents recognise park homes as acceptable, affordable housing and it’s time that the powers-that-be did too,” says Michael. “Park homes are an important provision within the housing sector for an ageing population and offer considerable flexibility, energy efficiency and cost savings. Local authorities need further encouragement to allow parks to expand and new parks to develop.”

Wish You Were Here – Seven Oaks in Wales

Wish You Were Here - Seven Oaks in Wales

WishYouWereHere - 7OaksOne of the most picturesque caravan holiday home and luxury lodge parks in the UK can be found on the Welsh border with Shropshire. Overlooking the River Severn, Seven Oaks Holiday Park at Crew Green, between Shrewsbury and Welshpool, has been awarded the Visit Wales five star “exceptional” rating.

Most caravan holiday homes and lodges on the 40-acre park have river views and are bordered by mature trees, banks of planting and immaculately kept grass down to the riverside.

River fishing is available and there are two coarse fishing lakes for the exclusive use of owners. Non anglers are able to relax on one of the many benches dotted around the lake and enjoy watching the abundant wildlife.

WishYouWereHere - 7Oaks2The park’s facilities include a dedicated reception, laundry, a state-of-the-art fitness suite, crown green bowling green complete with pavilion and pitch and putt golf.

Twenty riverside pitches were added on an elevated terrace three years ago, taking the total to 119. Open from March to January every year, the park is especially popular with caravan owners from the Midlands and North West England.

“We are not just selling a caravan holiday home here, we are selling a new way of life,” says Margaret Brace, who manages the park with her husband, Ron.

Seven Oaks Holiday Park
www.sevenoakscaravanpark.co.uk

Themed Play Design

ThemedPlayDesignThemed Play Design

Climbing is one of the best ways to stay active. In addition to running, hopping, jumping and throwing; climbing is a fundamental form of human motion. UniPlay is designed to immediately grab the attention and interest of older children – and keep it! With fresh, modern components to delight every child, UniPlay provides healthy exercise and is the perfect way to work off energy. To children it feels like pure excitement and fun! The UniPlay colour setting, organic shapes and smooth curved lines have a timeless appeal. There are loads of standard units to choose from, or you can just create your own themed bespoke design depending on your budget and needs.

HAGS
Tel. 0845 260 1655
www.hags.co.uk

Hassle Free Part Ex’

HassleFreePartExHassle Free Part Ex'

Celebrating 20 years in 2018, Quickmove help people buy on parks with speed, convenience and certainty. They specialise in property part exchange so that buyers avoid all the uncertainty and up- front costs of selling an existing property on the open market. Quickmove services are delivered by a dedicated team of in-house property specialists, with significant experience in dealing with park operators, park home manufacturers, customers, estate agents and solicitors, making the process smooth and hassle-free for all. To request a site visit from one of our area sales managers please get in touch.

Quick Move Properties
Tel. 0800 328 2168
www.quickmoveproperties.co.uk

Easy Movers

EasyMoversEasy Movers

Multi-Mover electric tow tugs enable you to move trailers or caravans easily, safely and precisely over a flat or even a slightly sloping surface. Instead of exhausting and time consuming physical effort you can move trailers independently, rapidly and now more easily. Due to special tyres and a strong drive, the Multi- Mover can be deployed on hard and soft surfaces.

Multimover
Tel. 01952 771264
www.multimover.co.uk

High Quality Pools

HighQualityPoolsHigh Quality Pools

With a wooden pool kit, an affordable, a high quality pool is within reach of more people.

What comes with the wooden pool kit?
• Filtration system
• Stainless steel ladder
• External wooden ladder
• Blue liner with mosaic tile band
• Solar cover • Winter debris cover
• Wooden tops
• Maintenance and water treatment kit
• Installation guide and DVD

For more information about our full range and to request a demo section of a wooden pool to have in your showroom, please get in touch.

Plastica Pools
Tel. 01424 857802
www.plasticapools.net

Stand Out Features

StandOutFeaturesStand Out Features

Have you thought about a stylish, self-contained wooden sandpit for your play area? Or how about beautiful wooden planters/raised beds to brighten up your entrances, communal areas and plots?

Why choose Garden Paradise?
• Available in a range of shapes sizes and depths (and custom designs)
• Seriously strong • Easy to assemble
• British-made • Can be placed on ANY surface
• 5 and10 year guarantees

Please contact the team to see the full range. We also offer beautiful wooden ponds too!

Garden Paradise
Tel. 0800 0430880
www.gardenparadise.net

Under The Sea

UnderTheSeaUnder The Sea

Hippo Leisure has installed an ‘under the sea’ themed water factory and splash toys at the new children’s pool at Basingstoke Aquadrome. Hippo have provided a range of eye-catching, interactive water play features including a waterball, water wheels, tipping buckets, fish water squirts and interactive sensory wall panels. The features are designed to encourage children to learn through play and increase their water confidence as they explore and discover their aquatic environment. The new play features are sure to attract both returning and new visitors to Basingstoke Aquadrome this summer and provide ‘splashtastic’ fun for young children and toddlers.

Hippo Leisure
Tel. 01752 771740
www.hippoleisure.com

Pontoons And Docks

PontoonsAndDocksPontoons And Docks

The Pontoon and Dock company are leading suppliers of EZ Dock pontoons in Europe. EZ Dock is designed to be fully customisable. Whether you need a commercialgrade dock to run boat tours, a kayak or pontoon launch, or a swimming dock for your lakefront home, we can help you design the exact dock for your needs.

Pontoon and Dock Company
Tel. 01283 208891
www.pontoonanddock.com