Sky High Play

Sky High Play

Breathtaking heights, thrilling designs and exhilarating fun. Your GIANT can take any shape and theme. Your imagination is the only limit. Our new 9m high GIANTS are loaded with numerous play activities that pushes all the right buttons. With the option of changing colours, adding themed panels to the side or top. If you can dream it, we can create it. The KOMPAN design studio can make your dream design a reality and help make your unique vision come to life. For more information please get in touch.

KOMPAN
Tel. 01908 201001

www.kompan.co.uk/giants

Specialist Insurers

Specialist Insurers

Compass are specialist insurance providers to the holiday and residential parks industry and operate in a unique alliance with BH&HPA.

Our park business policy rolls covers together to keep things simple and can protect everything from your park’s liabilities, buildings, infrastructure, facilities, machinery, employees and members of the public to your own home and its contents.

We also help parks sell or introduce our carefully designed private owners’ cover, because we know that a customer’s loss can impact on your business. For a free, no-obligation insurance health check, contact us today – we’re here to help!

Compass Insurance
Tel. 0344 274 0277
www.compassparks.co.uk

Park Protect Scheme

Park Protect Scheme

Park Protect is a business insurance policy specifically designed by Wilby for caravan and holiday home parks underwritten by RSA.

As a caravan park insurance specialist, we currently arrange insurance for more than 200 parks across the UK, from the north of Scotland to the south coast of England. As well as providing insurance to caravan parks across the country, as members of The National Caravan Council we are actively involved in the industry and know the challenges faced by parks.

We have a team of advisers with a wealth of experience in dealing with touring, holiday and residential caravan and park home resorts of all shapes and sizes, so you can be sure you are dealing with a company that knows the needs of your business.

Wilby Insurance Brokers – Park Protect
Tel. 01422 358 525
www.parkprotect.co.uk

InterFun Offers Revenue Inspiration

InterFun Offers Revenue Inspiration

Family holiday park managers will converge in Leeds for the second InterFun Expo to be held on Tuesday and Wednesday
April 28 and 29.

Family holiday park managers will converge in Leeds for the second InterFun Expo to be held on Tuesday and Wednesday April 28 and 29. The B2B event will offer, holiday operators, inspiration and ideas to help attract new and repeat business.

The latest in indoor and outdoor play facilities will be on view. There will also be an opportunity to investigate bolting on new facilities, including mini-golf, rope courses and indoor amusements.

The series of free seminars will offer tips and advice on how businesses can benefit from current trends. InterFun Expo’s managing director, Christine Butterworth, said: “Last year’s InterFun Expo proved hugely popular and our free seminars were packed out.

It’s fast becoming an essential date to put in the diary for holiday park managers who want to expand or update facilities or who are looking to network and catch up on the latest trends in our seminar sessions.” The InterFun Expo takes place at the New Dock Hall, Armouries Square, Harmonies Drive, Leeds, and is free to attend by registering at www.interfunexpo.com/register

Hoburne Awarded Trusted Service Status

Hoburne Awarded Trusted Service Status

ABOVE: Top marks for Hoburne Holidays.

Hoburne Holidays has been awarded the Feefo Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, the Trusted Service Award is only given to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard are based on the number of reviews collected and their average rating.

As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. Rosie Kennar, chairman of the Hoburne Group, said: “It’s a real honour to receive the Feefo Trusted Service Award for the second year in a row. “To be recognised for delivering exceptional experiences to our customers is a great achievement.,” Rosie continues. “We’ve been working hard to ensure our customers receive the best service possible, going that extra mile to provide truly memorable experiences for our holidaymakers across our parks.”

Hoburne Group was established in 1912 in Dorset and is a family business now in its fifth generation of the Burry family, creating one of the south’s largest and most successful family-owned tourism companies, offering high quality holiday experiences and holiday home ownership.

Hoburne owns eight holiday parks across the south and south west of England, plus three golf clubs under the Hoburne Golf brand and a residential and commercial development operation under Hoburne Development.

All-In-One Booking Management System

All-In-One Booking Management System

ABOVE: Camp Manager 2.0 offers the complete end-to-end process for bookings management

One of the most significant changes to Camp Manager since its creation 14 years ago, market leading Camp Manager has launched Camp Manager 2.0 as a cloud-based booking and park management system.

The all-singing and all-dancing CampManager 2.0 offers the complete end-to-end process for managing your caravan park or campsite. Camp Manager 2.0 provides a perfect roadmap for the hundreds of new features and enhancements with feedback from their customers. These include:

• An all-new dashboard
• Multiple bookings in one simple transaction
• Increase direct bookings and compete with online travel agents
• Responsive Interactive site map from any device
• Camp Manager automated communications

“With over eighteen months in development, hundreds of new and enhanced features, we are extremely proud to have released Camp Manager 2.0,” says Andrew Norris, Technical Director for Camp Manager.

“We are now introducing it to, more than 450 clients, and so far, the feedback has been extremely positive,” Andrew continues. “Camp Manager is dedicated to understanding the needs of each customer, we pride ourselves on delivering a tailored system that works for every business.”

With outstanding customer service, the host of new features and functionality, sites are challenged to put Camp Manager 2.0 to test by logging on in the first instance to www.campmanager.com

Haulfryn Group Appoints New CEO

Haulfryn Group Appoints New CEO

ABOVE: Newly appointed Haulfyn Group CEO Echo Lun boasts an impressive CV.

Haulfryn Group which owns and manages a range of luxury holiday parks throughout the UK, has appointed its new CEO, Echo Lu, who took the reins of the company, from February.

Haulfryn, which employs nearly 500, prides itself on delivering a five-star experience for holidaymakers and holiday home owners, with state-of-the-art food and beverage outlets, activities, spas, fitness centres and waterparks on selected parks.

Born and raised in China, Echo completed her military service and attained her first degree there, before moving to the USA to complete her Masters degree.

With an impressive CV spanning over 20 years, her general management experiences include COO for Tesco China, Property Director for Tesco UK/ Ireland and later on Managing Director for Homebase and Holland & Barrett International. Echo is currently a serving Non-Exec Director of Coats Group plc and a Be Inspired Ambassador for Retail Week.

Lifeboat Appeal Makes A Splash

Lifeboat Appeal Makes A Splash

ABOVE: Jane Bremner presents the charity cheque to the lifeboat crew at their Lyme Regis base.

Family owners and guests at a holiday park near Lyme Regis have pushed the boat out for their local RNLI crew by creating a bumper charity windfall.

Wood Farm Caravan Park in Charmouth adopted the Lyme Regis lifeboat as their charity of the year in 2019 – and have been fundraising throughout the holiday season.

When the amount was totalled up, the award-winning business was delighted to find that it was able to donate £3,130 to the RNLI’s lifesaving work. The 45-acre park, which sits in the tranquil Char Valley, is owned by Jane Bremner whose parents, Duncan and Joan, first started welcoming guests almost 50 years ago.

Today, Wood Farm provides luxury holiday caravans to hire, and pitches for touring guests. Park manager Adrian Mowbray said that charity fundraising has long been an important facet of the Wood Farm’s activity, and that guests played an important role in this:”We receive thousands of holiday bookings each year, and on each occasion we offer customers the chance to make a donation to our charity of the year,” he said.

“The overwhelming majority choose to do so, and we top up this sum with a charity party on the park over the August bank holiday weekend,” added Adrian. “This year, we saw over 1,500 holiday guests and local residents enjoy the celebrations – and our volunteers’ with their collection buckets were out in force!”

Word Of Mouth Existing residents are Park Home Life’s best sales assets….

Word Of Mouth Existing residents are Park Home Life’s best sales assets….

ABOVE: Park Home Life’s Head Office is based at one of their two flagship parks, Blunsdon Abbey Park in Swindon, Wiltshire.

Swindon-based residential park operator Park Home Life first established its roots as a mobile home transport company in the 1960s. Some 60 years ago, the family business purchased their first park – Pine View Park in Bedfordshire. The company’s portfolio expanded during the 1980s and 1990s, adding four more parks, before re-branding as Park Home Life five years ago.

Today, the company’s Head Office operates from one of its two flagship parks, Blunsdon Abbey Park in Swindon, Wiltshire, which was acquired by the business in 1997. The original Pine View Park remains part of the portfolio, alongside Orchard Park and Wildwood Park in Gloucestershire, and Hillcrest Park in Wythall, West Midlands. Employing a staff of ten, as well as a number of subcontractors, Park Home Life is led by General Manager, Nick Bond- Powell, who joined the business in 2003.

Nick says the business’ main goal is to aim to provide excellent quality homes with driveways, garages, mains utilities and fibre broadband, in a warm, friendly community. “The residents are at the heart of everything we do,” explains Nick. “If you visit on one of our park open days, you will find our residents serving the teas and coffees, and ‘selling’ the positives of park living to their future neighbours. “Our parks are all about building and supporting that old fashioned community feeling.

We actively encourage activities, and it’s fair to say that the majority of our residents enjoy a fantastic social life!” Social activities for the 50+ community at Blunsdon Abbey Park are centred round the recently refurbished Social Hall, part of a former country mansion that was destroyed by fire in 1904.

The park enjoys a unique setting within the conservation area of the parish of Blunsdon St Andrew to the north of Swindon. Since 2010, Park Home Life has been redeveloping the park’s 85 homes, creating larger plots that are better-equipped for modern needs. New park homes, which border the ruins and parkland of the former Blunsdon Abbey House, now outnumber the original older-style, rental properties.

Seven new plots have recently been completed in the redevelopment of an area known as Main Drive. Each of these plots has been sympathetically constructed to a high specification, and also offers attractive views of the Abbey. A similar re-development programme is underway at Park Home Life’s other flagship park, Orchard Park.

A well-established community in the village of Twigworth, situated on the edge of the Cotswolds, Orchard Park will comprise close to 140 homes when fully developed. The first part of the latest development of 21 new homes called The Ribstons is due to complete mid-April 2020.

As at Blunsdon, every home comes with a private garden, garage and adjacent driveway. Purchasers can choose from different sizes of plots and reserve off-plan for a home of their choice. “We are pleased to work with all manufacturers,” says Nick. “Most of our properties tend to be two bedroom homes from Oak grove, Tingdene and Omar to name just a few, but it’s all about customer preference at the end of the day.”

EXTENSIVE RESEARCH

“Many of our clients do their own extensive research. We had a customer recently purchase a plot on one of our parks who had visited 83 parks before he found the one he wanted to call home!

Our team has a can-do attitude… we will always do everything within our power to keep our customer’s happy.” Having a customer-centric ethos has allowed the business to ride out the difficult trading conditions of recent years. “The last two years have been tough for the housing market in general,” says Nick. “We support and hold the hands of our customers all the way through their property sale and park home purchase. “Now that the country is moving on from Brexit and the general election is out of the way we are optimistic we will see a further rise in consumer and market confidence.”

TURNING CORNERS

ABOVE: The sun sets on another busy day at Orchard Park with the park
office in the foreground.

With the park home industry having mostly turned a corner image-wise, Park Home Life spends a large proportion of its budget on marketing to reinforce the now more accepted positive benefits of park home living.

In Nick’s words, “this, and putting into practice the highest standards on our parks, reaps dividends. In the end, it’s all about customer confidence in our product.” For the future, Nick and his team are focusing on completing their existing redevelopments. “Our redevelopment programme has been a constant now for ten years,” explains Nick. “That’s where our immediate plans lie. Once we get the 21 homes completed at Orchard Park, we will have more of the same on this and our other properties. “We want to bring the latest innovations and quality standards of the industry to our existing portfolio, and make our parks the best they can be. Beyond that, who knows what the future holds…”

Park Home Life
www.parkhomelife.com

Green Credentials

Green Credentials

Green Credentials 1Six parks strong, Away Resorts conducted a study last year that revealed 76% of the British public believe holiday operators need to do more to conserve wildlife in and around their locations. Since then, Away Resorts has taken measures to become more environmentally aware including installing electric car charging points at Sandy Balls, its New Forest Holiday Park, moving all barbed wire fencing and enforcing speed limits to protect wildlife that wanders into their park. The Away Resorts team has also created an on-line resource bank with information about the wildlife found near their 100-year-old holiday resort. The resource allows visitors to learn more about the National Park’s wildlife, including rare birds, mammals, endangered insects and unique plants. Readers can discover facts about the creatures and foliage, where in the New Forest they can be seen and tips on how the public can ensure the conservation of all that call the National Park their home.

LESSEN IMPACT
Clare Watkins, the General Manager at the New Forest Holiday Park, said: “It is naïve to think that tourism isn’t having an effect on wildlife, this is why it is important that holiday park operators in the UK, like ourselves, take responsibility and make changes to lessen the impact. “We are taking steps to ensure our parks respectfully co-exist with the wildlife that surrounds them, we hope that by creating this resource we can raise awareness and encourage our guests to also become more conscious of the species in the New Forest, ensuring their impact on wildlife is only positive while they holiday with us.” Trevornick Holiday Park in Holywell Bay, Cornwall, is encouraging guests to join them in going green. The five-star family caravan and campsite, located behind the sand dunes at Holywell Bay, was the first in Newquay to install Oltco walkways made from a combination of recycled plastic drink bottles, food packaging and straws. The area surrounding the pool used the equivalent of nearly 100,000 straws alone.

Green Credentials 2This sustainable re-use of materials can be seen throughout the business as they continue to increase their efforts in becoming even more environmentally friendly. The park has joined the Final Straw campaign, replacing plastic straws in the three onsite bars with paper alternatives. Staff also organise their own beach cleans on Holywell Bay to ensure the location and its wildlife remain unharmed by plastic waste, whilst also encouraging guests to adopt this mindset and asking them to leave the beach as they find it. “We are so lucky to live in such a beautiful part of the world and it is our responsibility to ensure it remains this way,” said Trevornick’s Manager Adrian Tribe. “We have all benefitted from the increase in tourism as a result of hit TV shows like BBC’s Poldark much of which was filmed at Holywell Bay and we feel we have a duty to highlight the dangers of single use plastic and its effect on our beautiful coastline. “This year we have introduced initiatives such as the ‘Drop an Swap’ station where guests can leave their beach toys and bodyboards to reduce this type of waste, as well as joining the ‘Re-Fill’ app which highlights locations nearby where people can fill up their water bottles,” he added. Other measures the park are taking to reduce their single use plastic waste and improve their recycling capabilities includes easy access to recycling points throughout the campsite for camping and touring guests and trialling recycling waste such as crisp packets and bottle tops which aren’t widely recycled and can be made into things such as children’s play parks.

PROJECT PLANNING
Green Credentials 4When project planning, it always makes sense to build in green credentials to schemes, not just for the cost-effectiveness but also for its marketing appeal. Olicana Cottages in Ilkley commissioned the construction of five, two bedroom timber built lodges on the banks of the River Wharfe. Boasting saunas and hot tubs the luxury lodges that take full advantage of the peaceful riverside setting, they had sustainability very much on their minds. Perhaps most interesting is how the lodges and new café bar are heated – by a central ground source heat pump, giving the lodges and café independent control of heating and hot water. With this type of sustainable heating system the holiday park owners will receive Renewable Heat Incentive payments which have been calculated to be in excess of £103,000 over 20 years – the period of return for commercial installations. Golden Leas in Sheerness, Kent, has 350 privately-owned caravan holiday homes and lodges, and a newly-opened clubhouse will provide the focus for a raft of social activities and entertainment. Sustainability was an important part of the park’s business philosophy, and the clubhouse has solar panels on its roof to generate heat for the building. Golden Leas also has plans to convert the heating of its 20-metre outdoor swimming pool to use green energy and reduce even further its carbon footprint. There are plans as well to make the park even more welcoming to wildlife with the creation of new habitat areas, and the planting of nectar-rich flowers for foraging by honey bees and butterflies.

BUMBLE BARN
Great Field Farm is a 45 acre site in Stelling Minnis, near Canterbury, with existing self-catering accommodation that includes two barns and a lodge, as well as bed and breakfast accommodation within the main farmhouse. The site was set up in 2007 by husband and wife, Malcolm and Lewana Castle. Oxfordshire-based Green Unit installed their ARC™ eco-building at the Green Credentials 5environmentally-conscious, self-catering holiday resort, Great Field Farm, near Canterbury. The 90 m2 building is equipped with environmentally-friendly features such as a green roof, a heat exchange system with infrared underfloor heating, and smart sensors to regulate pollen, CO2 levels, ventilation, heating and lighting. Marketed as the Bumble Barn, the accommodation offers a unique opportunity to expand the environmentally-conscious business, allowing the couple to cater to the demand for larger families and groups. Lewana Castle said: “We pride our business on offering guests the space and freedom of the outdoors, but with the warmth and comfort of a house, and the new ARC building offers exactly that. “Our guests will love the new experience of living in the round of the curved building, and I think they’ll be interested in the ARC’s sustainable features and clever technology.” The family owners of a Lake District holiday park are also helping visitors to enjoy even greener stays in Cumbria following a new series of environmental initiatives. Park Foot Caravan and Camping Park, on the shores of Ullswater near Penrith, says its latest steps will help further ensure that guests can enjoy their holidays with a clear conscience. Measures taken include the construction from local stone of a new amenity building for campers which is kept warm with underfloor heating from the park’s biomass boiler. Park Foot has also increased its reliance on green energy with new solar panels on its recycling centre which will feed excess electricity into the national grid. A super-efficient new heating system has additionally been installed to minimise energy usage. Park Foot, which employs around 80 locally-recruited staff in high season, has also decided from this year to ban single-use plastics in its clubhouse.

ENERGY SAVVY
The club’s restaurant has been re-equipped with energy-saving catering equipment, and will continue to feature Cumbria-sourced ingredients in its dishes to minimise food miles. Founded over 60 years ago by the Allen family on their farm, Park Foot has around 140 caravan holiday homes spread throughout the 40-acre grounds, and 400 touring pitches. The business is today run by Fiona Bell and Barbara Allen, the daughters of founder Jimmy Allen, along with Fiona’s husband Malcolm. “But as a farming family, we know how important it is to help safeguard Cumbria’s beautiful but fragile countryside for future generations to enjoy,” comments Fiona. “Our policy has always been to run the park along sustainable lines, and we’re pleased that our latest developments are making greener holidays even more possible,” she adds.Green Credentials 6

 

 

Thanks A Multi-Million Bottles
Thanks A Multi-Million BottlesA significant supplier in the greener credentials of many holiday parks is NBB Recycled Furniture. In 2018 alone, the UK-based team saved 27.4million plastic bottles from entering landfill sites. This is set to drastically rise in 2019 and 2020 as the desire for recycled furniture soars. Tables, picnic-sets and benches accounted for over 50% of the saved bottles with organisations such as holiday parks, hotels and schools opting for recycled plastic for its safety, maintenance-free and eco properties. NBB Business Manager, Sharon Jenkins comments: “We have seen a significant rise in sales of recycled plastic products over the last five years. Consumers are now very aware of the environmental impact of plastic waste and would rather opt for a hardwearing, low maintenance option that largely contributes to the reduction of plastic pollution.”

NBB Recycled Furniture
Tel. 0800 1777 052
www.recycledfurniture.co.uk