WINTER WARMERS

WINTER WARMERS

As you look to extend your season and guests are happy to sit outdoors, you might be requiring heat and shelter solutions. As long-time suppliers of outdoor furniture to Holiday Parks, we are now supplying a range of patio heaters and outdoor shelters to help guests feel more comfortable outdoors for longer. We are able to offer swift delivery on patio heaters, outdoor furniture and shelters. Our friendly team are now expert at advising on outdoor furniture layouts for social distancing and how much you can fit under outdoor shelters.

Woodberry
01926 889922
www.woodberry.co.uk

ALL EVENTUALITIES

ALL EVENTUALITIES

GemaPark booking management system is an easy way to be prepared for an unpredictable year. It provides the capacity to handle the best year you’ve ever had and the flexibility to adapt to the frequently changing situation. Easily contact customers based on their booking details direct from the system, let customers book, pay, reuse deposits and check-in online. Manage your availability, tariffs, and information easily. Benefit from up to the minute reports. Be ready for anything - Be with GemaPark.

GemaPark Booking and Park Management System
01983 282420
www.gemapark.co.uk

LUXURY TOUCHES

LUXURY TOUCHES

A hot tub is the perfect addition to your holiday home or lodge and proven to increase revenue and occupancy by up to 60%. Choose a Platinum Spas holiday let hot tub, part of the Superior Wellness group, to meet the HSG282 guidelines. Features include 5 seats, LED lights, weatherproof cabinet, tamper proof and easy control, quick draining and an inline chemical feeder. Add the WiFi module and monitor the status and access the settings of your hot tub from anywhere in the world. With the rise in staycations set to continue, now is the time to add a hot tub.

Platinum Spas
01246 559071
www.platinumspas.co.uk

SPECIALIST REBRANDS

SPECIALIST REBRANDS

Caravan and Holiday Park commercial insurance specialist, Wilby Insurance Brokers, which offers the Park Protect insurance scheme has changed its name to PIB Insurance Brokers. The move is part of a nationwide programme that saw a number of businesses under the parent company, PIB Group, rebrand to simplify the business offering. The West Yorkshire based business, which has over a decade of experience delivering services in the holiday park sector, covers parks across the UK including camp sites and touring sites right through to multi-site resorts. The Wilby team has a strong reputation in this field and its Park Protect scheme has previously won a number of awards.

PIB Insurance Brokers
01422 358 525
www.parkprotect.co.uk

VERDANT CELEBRATE IN STYLE

VERDANT CELEBRATE IN STYLE

Bespoke holiday park operator Verdant Leisure recently celebrated its 10th birthday in style with gifts for staff and holiday homeowners. Through its social media pages, Verdant gave away 10 holidays to one lucky family who has a child that turned 10 years old in September. Verdant Leisure runs ten UK holiday parks in spectacular locations across South East Scotland, Ayrshire, Dumfriesshire, Perthshire & North East England offering a wide range of accommodation from self-catering caravans, deluxe lodges to camping pods, glamping pods and touring pitches at selected parks.

BEATING HEART

Customers and staff have been at the heart of the business since it was born in 2010 – the brainchild of founders CEO Graham Hodgson, Commercial Director Bev Dixon and Finance Director Andrew Wall. The company employs over 300 staff and is passionate about building a solid team, who are invested in the brand and deliver exceptionally high customer service. As a testament to their engaged and happy employees, Verdant Leisure were awarded 13th Best Company toWork For in the Sunday Times 100 Best Companies List in 2020, 3rd in the North East and 9th Best Company in Scotland. “We value all members of the Verdant Leisure team and really treasure the people who make our company what it is. It has been the same since 2010 and each and every one of them has played a large part in our success, today is really about them and our customers – both new and existing,” says CEO Graham Hodgson. Verdant Leisure’s service levels ensured that 2019 saw 60% of guests booking again and the latest customer satisfaction survey results show that 95% of holiday guests would recommend Verdant Leisure to family and friends. “The 2020 customer base has shifted slightly, we’re welcoming lots of new customers into the Verdant family, many of whom may not have enjoyed a British holiday park break for a number of years,” continues Graham.

A significant number of new customers are also deciding to purchase holiday homes on Verdant Leisure’s parks as the post-Lockdown staycation uplift sees no signs of abating. Verdant Leisure was founded in September 2010 following a management buy-in of Dunham Leisure Limited, owners of Pease Bay and Thurston Manor Leisure Parks in South East Scotland. Verdant went on to purchase Viewfield Manor Leisure Park in Ayrshire in July 2011 and Riverside Leisure Park in Northumberland in 2012. Kingfisher and Heather View Leisure parks in Wear Valley, and Coldingham Bay were then acquired. Scoutscroft Leisure Park was purchased in February 2018 followed by Queensberry Bay in Dumfriesshire in October 2018. In January 2020 Verdant Leisure purchased Erigmore in Perthshire bringing Verdant Leisure’s portfolio to ten parks across Scotland and North East England. This deal continued the company’s growth strategy to create a strong regional group with significant scale, and Verdant Leisure remains keen to add further parks to its group over the next 18 months.

Verdant Leisure
Tel. 03300 535524
www.verdantleisure.co.uk

ALL THE WORLD IS A BLUESTONE PLAY STAGE

ALL THE WORLD IS A BLUESTONE PLAY STAGE

BLUESTONE TURNED TO KOMPAN

Pembrokeshire‘s Bluestone Resort, turned to KOMPAN to come up with a timber-based play design for an underused area of its Welsh resort. The task was to create a play area that had adventure but also a village theme for the village green area. As this was to attract people into the area, the play area had to be aesthetically pleasing and exciting to draw people into the area time and again. The client wanted an area where they could put on a show and children could watch it from the play equipment. The play area had to be constructed in three weeks, in limited hours of working, and with challenging access.

KOMPAN designed a village area that centred around a raised stage. The stage had pipework in it so that electrical cables could be channelled. The play area was constructed in three weeks by KOMPAN installers, on budget and on time. The village houses cater for very young children and children up to the age of 12. There are small houses as well as a large house with a 3m high net! The village coffee shop and public house has seen an increase In popularity and sales since the installation. The artificial grass surfacing made it inviting for people to sit or lie on. It has become the focal point of the village, where parents and caregivers can enjoy a coffee or two whilst the children play in the village green

CLS WINNERS ANNOUNCED

CLS WINNERS ANNOUNCED

SHARON AND DEAN PHILPIN

The Caravan and Motorhome Club has unveiled the winner of its Certificated Location of the Year Award 2020 as Woody Kiln Farm, near Milford Haven in beautiful Pembrokeshire. Certificated Locations (CLs) are privately-owned, maximum five- pitch sites found across the UK, open exclusively to Caravan and Motorhome Club members. The sites entered for the CL of the Year Awards are nominated by Club members, recognising the very best sites and rewarding hard-working owners who pull out all the stops for guests. Set on a small farm in the heart of the Pembrokeshire National Park, the only coastal National Park in the UK, Dean and Sharon Philpin opened Woody Kiln Farm CL in 2015. “Our aim is for visitors to be enjoying their holiday, relaxing and to be connected to all services within 20 minutes of arrival,” commented Dean and Sharon Philpin. “Visitors tend to really enjoy the farmland, which can be accessed for a daily stroll, or to exercise dogs and totals over 10 acres which is all lawned. “This includes a large pond, which has ducks, moorhens and swans at different times of the year.” All pitches are surrounded by peaceful paddocks where horses and sheep graze. There is a small orchard adjacent to the park and guests are welcome to sample the fruit. The site operates with hardstanding pitches which are well maintained.

PEACEFUL PADDOCKS

Dean and Sharon Philpin continued, “We have continued diversifying from agricultural activities and in August 2019 set up a hair and beauty salon in a traditional stone building just outside the grounds of the CL. This has been incredibly popular with visitors – to the degree that a number of our visitors book on the CL and stay to coincide with hairdressing appointments.” Nick Lomas, Director General of the Caravan and Motorhome Club said: “The Certificated Location (CL) of the Year Awards celebrate owners who truly go above and beyond to give visitors the very best holiday experience. “Our network of around 2,300 CLs provide Club members with the opportunity to stay at unique locations throughout the UK. CLs are the jewels in the crown of our nationwide campsite network and we are delighted that over 80 new CLs have joined the network this year. “I’d like to congratulate all of the winners and wholeheartedly thank our CL owners for their hard work and dedication that helps to make lifelong holiday memories for our members.”

BEST IMPRESSIONS

TATTERSHALL LAKES’ OUTDOOR ROOF BAR benefits from a strategic tensile canopy. Pic Fordingbridge

BEST IMPRESSIONS

Never has there been more attention on outdoor space, as Sue Hollingshead reports…

With the advent of a ‘new normal’ you could argue it has never been more important to ensure the outdoor space on our holiday destinations, not just meets but exceeds customer expectations. As we witness the stampede to UK holiday parks, demands on our outdoor space have been dramatically heightened with the combined influences of social distancing, and the need to stay at a safe distance, coinciding with a renewed interest in the great outdoors. “The initial first impression when a customer arrives on the park is paramount and can set the scene for the remainder of their stay,” believes Sian Gomersall, Group Marketing Services Manager, Poole Bay Holdings. “To create a great outdoor experience for owners and holiday makers alike, it is vital that holiday parks create a warm and inviting atmosphere,” she adds. “We offer recycled plastic furniture that has a host of benefits and lasts 25 years so there is no need to replace it for a long time,” Sian continues.

“Play areas for children are a big plus and again, recycled plastic outdoor play furniture such as play boats and planes can encourage little ones to explore imaginative play,” she says. Doug Barr, Sales Manager at Woodberry, points out “Customer flow and signage is also key to a great visitor experience, knowing where to park for reception, which way to go, what to do, all helps people feel relaxed and reassured - especially after this year of uncertainty.” It is not just about the landscaping, entrance layout, and perfectly planted floral pots, all of which are indeed important. Throw in a tidy grassed area, well maintained gardens, thoughtful customer-focused layouts into the mix and you are moving towards the ultimate top rates on reviews. Discreet bin storage is an essential day to day management element that can adversely affect the atmosphere if not managed effectively. Park lighting strategies are needed for visibility and safety, however, is also a vital part of the aesthetics. Small pockets of communal seating, in open spaces within the park, are essential for creating good aesthetics and areas for relaxation.

The children’s playground is typically a well populated area and an area where seating is important as Doug explains: “Seating is always a welcome addition adjacent to playgrounds, parents are on holiday too so they get to relax whilst still keeping an eye on their children and enjoying family time together. “It is also well known that timber play equipment has more anti-bacterial qualities than metal or plastic as wood naturally kills bacteria on surfaces quickly,” Doug adds.

“DEMANDS ON OUTDOOR SPACE HAVE BEEN DRAMATICALLY HEIGHTENED."

PERSONAL SPACE

Well-managed communal areas are great, but we do all like our own space don’t we. Therefore a few finishing touches of accommodation essentials should surely include for outdoor tables, chairs, parasol, BBQ and maybe an outdoor hot tub. “Within a holiday park, it is vital that the private lodge area has everything a visitor would want,” Sian emphasises.

“The option of a BBQ and dining tables and chairs create a home from home environment. Recycled plastic furniture can be wiped cleaned, meaning that the visitors can simply wipe down after a rain shower and use immediately. Decking and walkways can also be created from recycled plastic with an anti-slip finish for a safe environment. Recycled plastic raised beds would also be a great addition for summertime with blooming flowers, adding a nice touch of colour to the outside area of a cabin/lodge. EV charging facilities are now pivotal. In September, electric vehicle registrations increased by 183.4% compared to the same period last year. “Visitors will be at peace of mind knowing that the destination offers EV charging, whether that be free charging or tariff-based charging,” says Sultana Rahman, Marketing & Social Co-ordinator at Rolec Services. “As the government have set out plans to completely abolish the sales of diesel and petrol vehicles, the need for charging points at such destinations is fundamental and will be a determining factor towards which caravan/holiday park they decide to visit.”

PEDAL POWER

With the major uptake of cycling this summer, it would be a mistake to forget cycle storage, advises Fraser Dixon, Business Development Manager at Fordingbridge . “It makes perfect sense to promote cycling through a holiday park,” says Fraser. “Guests, more often than not, are looking for a healthy outdoor lifestyle when away, and anything to promote this is a definite must. “Not only will you have the safety benefits from reduced traffic through the park, but it also creates a feeling of wellbeing with guests. “That said, it is wise to move away from generic steel cycle stores in a holiday park setting; the last thing you want to achieve is remind guests of their daily commute to the train station when on holiday,” he says. Covered cycle areas can be pretty too; living sedum roof structures or flowing tensile canopies serve the need perfectly and complement the surroundings without looking utilitarian. Doug adds: “A good option is to have a few bike storage areas around the park, not necessarily that each accommodation has one – but so there won’t be one far away.” However you prioritise the multiple elements of your outdoor space management strategy, the overall principle is the same; to deliver the ultimate customer satisfaction to trigger return visits and repeat business, a worthwhile investment in your annual business planning

 

COMPANY CONTACTS
Woodberry of Lemington Spa
www.woodberry.co.uk
Fordingbridge
www.fordingbridge.co.uk
Poole Bay Holdings
www.poolebayholdings.co.uk
Rolec Services
www.rolecserv.co.uk

 

ATTENTION TO OUTDOORS DETAIL

Offering the ultimate flexibility for kerbside working, a Quad Chip 160 from Green Mech is the chipper of choice for Andrew Steel of AS Tree care - assisting him in delivering domestic tree works in and around Surrey and South West London. With parking and space at a premium in tight urban and suburban locations, the 360-degree turntable of the Quad Chip improves the speed and efficiency with which both timber and brash can be processed.

Green Mech - www.greenmech.co.uk

 

 

BETTER SAFE THAN SORRY WITHOUT DOOR COVER

pic: Fordingbridge

On any park, the cost of buying and maintaining outdoor essential equipment can quickly add up. Compass Insurance recommend you record the replacement value of all your equipment, no matter how large, small, cheap or expensive the items are, ideally backed up with evidence of values, such as receipts. It will then be easier to make insurance claims (or make the decisions not to claim) should they get damaged or destroyed. As with any other equipment on a park, the likes of bike shelters, racks, bins, seating and other outdoor furniture will need to be regularly inspected for damage, wear and tear etc. All equipment should be kept in good condition and records of all risk assessments made, maintenance, checking, cleaning etc. should be formally documented and kept readily accessible. This is particularly important in relation to any Public Liability that might arise.

Compass Insurance
Tel. 0344 274 0277
www.compassparks.co.uk

TAKE COVER

TAKE COVER

Timber, steel or tensile, Fordingbridge canopies provide quick, permanent solutions to allow year-round covered space at UK holiday parks.
UK holidaymakers now wish to enjoy more time outside, and Fordingbridge are here to help holiday park operators adapt, ensuring their facility can provide this extra weather protected space throughout the year.
If you are looking to provide shade and rain protection for your guests, contact us today to see how we can help your park.

Fordingbridge
01243 554455
www.fordingbridge.co.uk

ALL POINTS COVERED

ALL POINTS COVERED

Compass are specialist insurance providers to the holiday and residential parks industry and operate in unique alliance with BH&HPA.

Our park business policy rolls covers together to keep things simple and can protect everything from your park’s liabilities, buildings, infrastructure, facilities, machinery, employees and members of the public to your own home and its contents.

We also help parks sell or introduce our carefully designed private owners’ cover, because we know that a customer’s loss can impact on your business.

Compass Insurance
0344 274 0276
www.compassparks.co.uk