Knowledge Is Hot Tub Power

Knowledge Is Hot Tub Power

Knowledge Is Hot Tub Power

Knowledge is power when it comes to reducing the risk of Legionella outbreaks associated with spas and hot tubs in holiday park locations. So a newly launched modular training course, available on-line, from industryleading experts Tintometer, offers vital support for operators who want to be safe rather than sorry and show due diligence when it comes to holiday hot tub compliance. Crucially, the course covers the practical aspects of complying with the Health and Safety Guideline 282 (HSG282) which came into effect in early 2017.

The guideline covers all spas and hot tubs in a commercial setting i.e. all those hired out and used by more than one party – for example, holiday lettings. Section five of the guideline concentrates on water testing with the following emphasis:

• Reducing the risk of Legionella and microbiological contamination
• Emphasizing that this is the operator’s responsibility
• Ensuring testing is frequent and planned (at least two or three times a day)
• Highlighting that results should be recorded
• Stressing that there should be a written action plan if required

The guidelines focus on three main parameters; Disinfectant, pH and Total Dissolved Solids (TDS). Don’t be baffled by the science, say leading experts, Tintometer, who offer professional photometer test kits that are the only way for the operator to accurately measure all the tests mentioned in HSG282 and evidence your findings. Contained within the kit is a professional photometer for the measurement of chlorine, bromine and pH and a Total Dissolved Solids (TDS) Pen. Importantly these kits measure both chlorine and bromine so, if different disinfectants are used across your site, the same kit will cover both.

For more information and to sign up for the course, which can be undertaken in stages at your own pace, simply email: training@tintometer.com

 

Eco-Friendly Picnics

Eco-Friendly Picnics

Eco-Friendly PicnicsNBB Recycled Furniture is currently offering a special bundle deal to buy 10 best-selling Contract Picnic Tables for only £2850 including free delivery to UK mainland* addresses. The attractive contract picnic table is made from 100% recycled high-density polyethylene making it more robust, more hygienic and safer than wooden alternatives. With no maintenance required for the product’s lifetime and a guarantee of up to 25 years, the cost savings are continuous. *Terms and Conditions apply.

NBB Recycled Furniture
Tel. 0800 1777 052
www.recycledfurniture.co.uk

Park Protect

Park Protect

park protectPark Protect is a business insurance policy specifically designed by Wilby for caravan and holiday home parks underwritten by RSA. As a caravan park insurance specialist, we currently arrange insurance for more than 200 parks across the UK, from the North of Scotland to the South coast of England. As well as providing insurance to caravan parks across the country, as members of The National Caravan Council we are actively involved in the industry and know the challenges faced by parks. We have a team of advisers with a wealth of experience in dealing with touring, holiday and residential caravan and park home resorts of all shapes and sizes, so you can be sure you are dealing with a company that knows the needs of your business.

Wilby Insurance Wilby
Tel. 01422 358 525
www.parkprotect.co.uk

 

Magnificent Seven

Magnificent Seven

magnificent 7 main pic

Less than two miles away from seven of Newquay’s world famous beautiful golden sand beaches, Hendra Holiday Park aims to offer something for everybody. Located in glorious countryside, just outside Newquay in Cornwall, with 80-acres of landscaped parkland, Hendra welcomes approximately 1,000 to over 3,500 people a night during the peak season, in a range of accommodation options, including camping, touring, glamping, holiday homes and lodges. It may come as a surprise to many that for such a large park, Hendra has been owned and operated by the same two families for over 47 years. Hendra was started in 1972 with just camping and touring but grew and grew as time went on and now has over 300 luxury holiday homes of different types, sizes and styles and over 600 pitches ranging from standard grass ones to super ones with water, electricity and cable tv connections. Family holidays are Hendra’s passion. The second and third generations of the Hyatt and May families are both involved with the day-to-day running of the Park and the fourth generation are small children themselves. The families live nearby, and with everything, including administration, located on the Park this makes the day-to- day running of the business very efficient. Hendra’s guests span several generations too, many have been coming to Hendra since they were young children and now bring their children and grandchildren to the park – so they have grown with the business. Hendra is passionate about sustainable tourism and is committed to protecting the Cornish heritage and landscape by making sure providing family holidays has no impact on the environment!

SOLAR FARM
Hendra has its own solar farm, which provides over 70% of electricity to the Park, and two Biomass boilers which heat the Oasis Fun Pool using locally sourced wood chips. Hendra’s commitment to being a sustainable business has been recognised with the Gold Award for Sustainable Tourism at the 2016/17 Cornwall Tourism Awards, building on the ‘Winner of Winners’ award at the Cornwall Sustainability Awards in 2011. Hendramagnificent 7 pic 6 not only has great accommodation and a wonderful location, one of the things that keeps guests coming back are the facilities. The Oasis Fun Pools are one of the main attractions of staying on the park. The indoor pool has a river rapid ride to take your breath away, water cannon and geyser for a real soaking, then get drenched under the giant tap, fountains and waterfalls too.
There are three water flumes, the fast and furious high-speed aqua whiz flume, the exciting wet & wild 265ft super flume, and the fun for all gentle fun slide! There’s a brilliant toddlers’ pool for safe water splashy fun with a slide, squirty creatures, and lots of warm water to splash about in! In the summer months the outdoor pool is open, a perfect place for cooling off, with sun loungers around the pool for relaxing in the sun – bliss! There’s so much to do for kids, so t hey won’t be bored. The indoor play centre Henry’s Play Loft will keep little ones occupied for hours, a skate and scooter park for older kids to enjoy their skateboard or scooter in a safe environment, an outdoor gym, a play park and indoor amusements too. Families love the Hendra Safari Train, which goes around the park each morning. Hendra has a range of dining options, the terrace bar and restaurant is open early until late, and a coffee bar offering hot and cold drinks and snacks. There’s a fish and chip takeaway for a traditional seaside supper, or Mario’s Pizzeria for freshly baked pizzas served in its Italian themed restaurant or as takeaway. Both have outside seating, which overlooks the children’s play area. The fun doesn’t stop when the sun goes down. Lots of evening entertainment make a night in our Venue cabaret club a must. The evening starts with mascots Henry and Henrietta Hippo entertaining the kids and then the holiday favourite bingo, followed by live acts on stage including comedians, theme nights, variety acts, game shows, bands, karaoke, talents shows, illusionists and more. Hendra has won many accolades, in 2018 alone it scooped AA Platinum Award ‘elite park’ 5 Pennant rating, Gold 5 Star Visit England ‘exceptional’ quality grading, two South West in Bloom Awards, a Gold award for Tourism and Leisure category, The Bruford Cup for Best Horticultural Display, Platinum Loo of the Year Award and the Hoseasons Diamond Award. The awards show the Park's commitment to excellence as a top destination for family holidays.

MAKING A DIFFERENCE
magnificent 7 pic 3Hendra chooses a charity each year to raise money for, and guests kindly donating an optional 50p on each booking. This is small change but makes such huge difference and last year, together with collecting tine on the park, raffles and other fund raising events Hendra raised a record-breaking £13,398 for Macmillan Cancer Support. This year the chosen charity is the Alzheimer’s society, which is the UK's leading dementia support and research charity. Another way Hendra’s guests help to make their stay green and sustainable is by ‘freecycling’ a facility provided on the park so they can leave behind unwanted holiday items like beach toys, windbreaks and BBQs at the end of their break for other guests to enjoy. The park actively encourages guest feedback, via surveys, reviews and social media, which is always valued and responded to. It’s vital to continue to make Hendra the holiday destination for future generations too, so it’s important to keep improving, developing and maintaining the Park, whilst being sustainable. It is a challenge, but one that’s relished by owners and staff.

If you would like to be featured please get in touch.

 

 

War On Plastics

War On PlasticsWar On Plastics

Mother Ivey’s Bay Holiday Park in Padstow has stepped up its fight to keep local beaches clean by investing in special equipment which can rid the sand of micro-plastics. Called a trommel, the machine sieves the sand to separate out ‘nurdles’, the small plastic pellets produced in their billions each year during the manufacture of plastic products. The anti-pollution device, which is operated manually, has been designed and manufactured by Nurdle, a not-for-profit business based in North Devon. Staff at Mother Ivey’s Bay carry out regular beach clean-ups throughout the year. Once the nurdles have been separated, they are up-cycled and used by local artist Veronika Niewiadomsk, to create special pieces of creative work.

Overwhelming Holiday Booking Process

Overwhelming Holiday Booking Process

Overwhelming Holiday Booking Process

Millions of Brits admit feeling ‘under pressure’ and even ‘stressed’ when planning holidays - due to the sheer volume of recommendations they are given by friends, family, TV and social media. Researchers, who carried out a detailed study, found a large percentage believe the deluge of information, tips and advice makes booking a break a daunting prospect. It also emerged around four in 10 said it can take away the enjoyment of searching for and find the perfect getaway. This huge amount of resources has resulted in one in five feeling ‘overwhelmed’ and many others ‘confused’ and ‘anxious’ about what they should and shouldn’t book, the poll of 2,000 holidaymakers found. A further 43 per cent said they have felt ‘worried’ about missing out on experiences during their holiday as they try to tick off everything on their lengthy to-do list.

FAKE REVIEWS
The study also found fake reviews have affected how trustworthy advice is, with 60 per cent being more aware of them today than they were five years ago, resulting in four in five trusting reviews less. The most reliable sources were revealed as friends, according to 49 per cent, followed by family. Social media has had a huge impact on holiday choices, from location to activities, with one quarter admitting they have felt the need to visit somewhere because they’d seen it on a social platform. Still on bookings processes, the Competition and Markets Authority recently warned that companies cannot automatically keep a large deposit if a customer cancels owing to unforeseen circumstances. Such a contract may be unfair, even if written into terms and conditions, the CMA has warned. For example, somebody may cancel a booking owing to illness or a family bereavement. If the company has plenty of time to re-sell the holiday, or if it becomes available at a peak time, then the company should refund the payment or a hefty deposit.

DEPOSIT REFUNDS
Any amount it charges should reflect its costs. If the company includes a blanket ‘non-refundable deposit’ demand or cancellation fee in its terms and conditions then this could be an unfair contract, not legally binding, and unenforceable - even if the customer has signed it. The watchdog has no plans to launch an investigation into specific operators, but is working with trade bodies to raise awareness of the rules through its ‘small print, big difference’ campaign.’ It is not the first time the CMA has raised the issue of unfair contracts. In 2016, it gave a general warning to firms, and specifically wrote to wedding venue owners to remind them of their legal obligations.

Ready, Steady, Go Camping

Ready, Steady, Go Camping

ready, steady, go campingReady Camp, the glamping brand owned by The Camping and Caravanning Club, has added three new locations across England for 2019. With new safari-style tents at Clitheroe (Lancashire), Kingsbury Water Park (West Midlands) and Devizes (Wiltshire), there is now a network of 242 pre-pitched Ready Camp tents at 48 locations across the UK. Bob Hill, Club Sites Director, said: “Ready Camp remains a top pick for hassle-free breaks and we’re pleased to extend the coverage of our glamping holidays across England this year. “It’s reported that 59% of people are planning a domestic UK break in 2019* and we’re growing to meet this demand.” Since its launch in 2015, Ready Camp coverage across the UK has more than doubled. Each Ready Camp tent is wellequipped with a kitchenette, decked area, table and chairs, triple bunk bed and a single stow away bed. Campers need only bring their bedding, towels and a sense of adventure. On-site facilities are of a high standard and benefit from regular investment. Facility blocks are within walking distance of each tent and many have locations have dedicated parent and baby rooms. Ready Camp has scooped several awards in recent years including the Best Holiday Rental for Families award at the Family Traveller Awards 2017. Ready Camp at Clitheroe sits in the heart of the Ribble Valley with several bustling market towns nearby. Further north, The Forest of Bowland Area of Outstanding Natural Beauty covers 312 square miles with rare wildlife and pretty villages that can be explored by bike or on foot. Kingsbury Water Park is located in the heart of the Midlands with attractions such as Cadbury World and Black Country Living Museum close at hand. The water park is adjacent to Ready Camp at Kingsbury and has miles of walking and cycling tracks plus canoeing and sailing opportunities. Nearby Lichfield is one of the UK’s smallest cities with historic streets, quirky shops and a stunning 13th century cathedral. Ready Campers at Devizes can enjoy the famous Caen Hill locks, a flight of 29 locks on the Kennet and Avon Canal that can be reached direct from site. It’s in a perfect location too for prehistoric sites such as Stonehenge and the Avebury stone circle. The nearby Longleat estate has 900 acres of parkland and the biggest hedge maze in Britain.

 

Green Motorhomes Deserve Red Carpet

Green Motorhomes Deserve Red Carpet

Green MotorhomesFragile areas such as the Lake District should be doing all they can to woo visitors in motorhomes, according to the owner of a major Cumbria holiday park. Henry Wild of the 130 acre, Skelwith Fold, in Ambleside, says that people using such vehicles are helping to drive up the use of transport considered more environmentally friendly. Buses, bicycles and two legs are the preferred ways of exploring Lakeland for many of Cumbria’s thousands of motorhome users each year, says Henry. As such, he says, motorhome visitors help reduce congestion on the roads, and minimise the release of harmful greenhouse gas emissions into the atmosphere. Last summer, Henry reports, motorhome visitors to his park grew by 8% compared with the previous year, and are fast gaining ground with many younger couple and families. But despite their size, he believes, motorhomes should be hailed as green holiday heroes – as long as they opt for holiday park pitches and not roadsides or public car parks.

TOURISM TRAFFIC
Much of the tourism traffic seen on Lake District roads is likely to belong to people who have already checked in to their destination, and who are now enjoying the sights,” said Henry. “By contrast, motorhomes will often spend the entire duration of their stay parked-up whilst their users find alternative ways to tour around and get to where they want to go. “The same will apply in many other rural areas, and suggests that we should be encouraging motorhome visitors in parts of Britain where the countryside is deemed to be at risk,” added Henry.

 

Generating £9.3 Billion Spending

Generating £9.3 Billion Spending

Generating £9.3 Billion SpendingHoliday parks and campsites around the UK generate £9.3bn in visitor expenditure and support 171,448 full-time employees, a major report has revealed. The independent report, ‘Pitching the Value’, is the first time holiday parks and campsites across the UK have been analysed to show the value of the sector to the nation’s economy. ‘Pitching the Value’, which focusses on the economic impact of the sector together with the health and wellbeing benefits of such holidays, was carried out by Frontline Consultants on behalf of the UK Caravan and Camping Alliance (UKCCA). The alliance is an umbrella group comprising The National Caravan Council, The Camping and Caravanning Club, the Caravan and Motorhome Club, and the British Holiday & Home Parks Association. Bob Hill, who led the UKCCA joint working group, said: “This is a ground-breaking report that clearly demonstrates the important benefits to the economy brought by the UK’s many holiday parks and campsites. “Pitching the Value will help the industry attract more investment and ultimately improve opportunities for it to grow, develop and create new jobs. Our findings reinforce the importance of holiday parks and campsites to the country’s tourism economy. That will help us to improve holidaymakers’ on-site experiences and choice, which in turn will also attract more overseas visitors to these shores.”

HEALTHY LIFESTYLES

Holiday Park and Campsite operators also support local communities through capital and operating expenditure, and wages. Nearly half of those companies and organisations that took part in the report cumulatively spend nearly £303 million per year in this way. The research also found they engage with local communities through support for events such as fundraising activities, participate in recycling and environmental initiatives, and promote healthy active lifestyles in the great outdoors through pastimes such as walking and cycling. The four sponsoring organisations of the UKCCA own or are affiliated to 6,243 holiday parks and campsites across the UK with a combined total of 438,076 pitches. Those sites offer holidaymakers a diverse range of accommodation such as touring pitches for tents, caravans and motorhomes, rented holiday homes, lodges, and chalets, plus glamping units like tipis and yurts, together with a wide selection of on-site facilities. Bob added: “We want to use this compelling evidence to ensure key influencers and decision-makers support the development and growth of our industry at a national, regional and individual business level for the benefit of our economy and for holidaymakers themselves.”

Visit www.ukcca.org.uk for further information or to download a copy of the Pitching the Value report.

 

 

Strong Motorhome and Caravan Show

Strong Motorhome and Caravan ShowStrong Motorhome and Caravan Show

The 2018 Motorhome and Caravan Show closed its doors after six days of new product launches, live theatre entertainment and other attractions for all the family, making the show a destination for those looking for new leisure vehicles and holiday inspiration. The annual show at the NEC, held by NCC Events, covered 11 halls of the exhibition centre. More than 96,000 visitors confirmed the show’s appeal as the one-stop destination for all the new-for-2019 leisure vehicles: over 1,000 motorhomes, touring caravans, campervans, caravan holiday homes and trailer tents, with a combined value of more than £36.5 million were displayed by more than 400 exhibitors. The Motorhome and Caravan Show is at the NEC from 15 to 20 October 2019 and the Caravan, Camping and Motorhome Show from 19 to 24 February 2019.