Holiday Snaps: Simon Altham, Hoseasons
Having been with Hoseasons for eight years as director of lodges and parks, Simon took over the role as managing director in March last year. His responsibilities include overseeing the ongoing growth of the company’s UK portfolio, travel trade relationships, contact centre operations and new product development...
How do you see the UK holiday industry at the moment?
Demand for UK holidays remains high thanks to monumental investment by holiday park owners in accommodation, facilities and food and beverages. This has kept satisfaction levels high and secured repeat customers as well as attracting lots of new ones too.
What are the main challenges facing the industry?
In a world of social media, when we occasionally do get it wrong, it is imperative that issues are resolved as quickly as possible to avoid any reputation damage. Conversely, when customers receive outstanding service they are also quick to promote and recommend.
What is the most crucial aspect to the success of your business?
Recruiting and retaining the right people has to be up there as the most important aspect of our business. We invest heavily in ensuring Hoseasons is a great place to work and that our team is motivated, energised and committed to delivering exceptional service to our customers.
What has been your stand out experience in the industry?
We have a sister company based in Holland, Landal Green Parks, who now operate over 70 parks across Europe and I have been very fortunate to spend time out with the team in the field learning how they manage their parks. There is a lot we can learn and that will translate into the UK market.
What does a typical day in the office for you entail?
I am an early riser so I tend to get in at 7am which gives me chance to plan out my day and most importantly review the previous days’ trading. I like to spend an hour a week with my direct reports so a large proportion of my day can be spent in meetings, but the thing I love most about working in travel is that no two days are the same and you never really know when you walk through the door what the day is going to entail.
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And to find out more about Hoseasons, visit their website here.