Away Resorts Ticking All Visitors Boxes

Away Resorts Ticking All Visitors Boxes

Away Resorts Ticking All Visitors BoxesUK holiday park operator Away Resorts has kicked off the 2019 season with a £5.25 million investment in its lakeside retreat of Tattershall Lakes Country Park, which opened in time for the Easter holidays. Guests holidaying at the Lincolnshire holiday village this summer will be able to make the most of a new skyline bar, splash zone, beach and accommodation that ticks all the boxes when it comes to the ultimate luxury holiday home. The skyline bar will be called Bar 49 after a poll of guests on Facebook decided to opt for the name, which refers to the number of airfields in Lincolnshire during World War II. Bar 49 will be an elevated open-air space that will give holidaymakers the opportunity to enjoy a drink and take in the breathtaking views of the surrounding lakes. The new indoor Splash Zone will give families and kids of all ages the chance to enjoy some interactive water fun with lots of fantastic water experiences - so get ready for sprays, streams and super slides. The new Splash Zone will be a welcome addition to the indoor pool, spa and gym as well as the adventure playground, sports court and high ropes course, which was introduced last year and has proved to be a great success. The operator is also introducing a range of glamping options due to the increasing popularity to enjoy the great lakes with a bit of home-from-home comfort.

 

National Installation Network Launches

National Installation Network Launches

National Installation Network LaunchesRolec Services have launched a new nationwide electrical hook-up installation network called ParkServ, to accommodate the changing demands of the caravan and residential park industries. The network consists of Rolec-trained, Rolec-supported, and Rolec-managed electrical contractors located in local areas - all able to provide a host of corporate services at local rates. “For almost 30 years, Rolec engineers have travelled the length and breadth of the UK undertaking the installation of electrical hook-up, distribution and lighting systems - as well as providing electrical testing and support services to the caravan and residential park industries,” comments Rolec’s Sales Director Martin Georgeson. “Times are changing,” Martin continues. “ParkServ has been designed to offer our customers Rolec’s experience, quality and corporate performance, fused with local installers’ pricing and knowledge.” Rolec’s ParkServ services includes free-of-charge site surveys and no obligation quotations based on local rates as well as installation work, and rapid response callout services, by local engineers. Add to the equation, local aftersales support, electrical testing at local rates and locally stocked spare and replacement parts by local engineers – and it is not hard to see how Rolec’s team will underline their position as the industry’s leading hook-up specialists.

For more information about ParkServ, or any of Rolec’s other products or services, call 01205 724754
email uksales@rolecserv.co.uk or go to www.rolecserv.com

 

Kent Park Unveils New Clubhouse

Kent Park Unveils New Clubhouse

Kent Park Unveils New ClubhouseLocal MP Gordon Henderson officially opened the new clubhouse at one of Kent’s most popular holiday parks, Golden Leas in Sheerness. The clubhouse is part of a recent £500,000 investment project at Golden Leas by Lovat Parks which acquired the business almost a year ago from its longstanding family owners. During his visit, Mr Henderson, who is MP for Sittingbourne and Sheppey, toured the park’s 22-acre grounds in the company of its general manager Jo Treadgold. Golden Leas has 350 privately-owned caravan holiday homes and lodges, and the new clubhouse will provide the focus for a raft of social activities and entertainment. It also includes a bar and cafe, a children’s club, and a shop which will focus on locally sourced food and drinks including many specialities produced in Kent. Sustainability, said Jo, was an important part of the park’s business philosophy, and the clubhouse has solar panels on its roof to generate heat for the building.

 

Five Star Holiday Nature Trail Unveiled

Five Star Holiday Nature Trail Unveiled

Five Star Holiday Nature Trail UnveiledOn the southern edge of the beautiful New Forest, Shorefield Holidays’ five-star Shorefield Country Park has direct access to miles of peaceful forest walks, as well as a series of walks and nature trails on its 100 acres of landscaped parkland. Following three years of careful planning, the Shorefield gardening team has created a new woodland nature trail in a Site of Importance for Nature Conservation, which links up with the park’s existing woodland walk, as well as a network of paths owned by Milford Parish Council. Classed as ancient woodland, the area is carpeted with seasonal wildflowers and features a huge diversity of trees and wildlife. The new trail also gives guests and holiday home owners at the park better access to the surrounding area and nearby seafront. Head Gardener Ian Colverson says: “This is one of the biggest projects our gardening team has undertaken. The nature trail winds under a canopy of trees, and there is an abundance of wildlife and woodland flowers. Since we’ve completed the path, it’s become apparent just how many bluebells are emerging.” Shorefield Holidays is an award-winning family run business operating eight holiday parks across Hampshire and Dorset. It contributes more than £27m a year to the local economy and has won a number of conservation awards over the years. Formed just over 25 years ago, Park Holidays UK has its headquarters in Bexhill-on-Sea in East Sussex, and in high season employs some 1,600 full and part-time staff. Prior to joining Park Holidays UK, Richard spent five years as divisional director of Enterprise Inns plc, Britain’s largest pub company with around 5,000 properties.

 

 

Play Pays

Play Pays

play pays main pic

Because happy and entertained children equal content and relaxed parents, play facilities fulfil a vital ingredient for successful holiday parks, both attracting and retaining the family spend. With sufficient pre-planning and attention to detail, the initial investment will definitely pay back, triggering a large percentage of repeat visitors, as well as attracting fi rst-time bookers. Installing a play area close to the holiday park site reception makes a lot of sense, as it allows for natural supervision. Thinking of added revenue opportunities, ideally, the play area would also be close to the café. This allows parents to have a drink while the kids play, therefore increasing secondary spend.

FUN AND CHALLENGING
The more attractive, enticing, challenging and fun the outdoor play equipment is, the more likely it will be that visitors to the play area will continue to visit and enjoy all the facilities on offer; generally acknowledged as one of the deciding factors on choice of holiday destination. It’s important for guests to be reassured that faulty equipment, improper surfaces, and careless behaviour won’t spoil the fun. It is estimated that there are approximately 40,000 injuries to children on playgrounds each year which result in a hospital visit. Not all accidents are related to the equipment - perhaps as few as 40% - and of these 80% result in a fall to the surface. Of the remaining accidents, at least 4% involve children being struck by a swing seat (although the resultant injury is usually not serious. A similar number being bitten by dogs and being cut by glass within the designated play area.

FALL INJURIES
play pays pic 3Of the equipment involved in fall injuries the figures suggest these percentages: • Swings 40% • Climbers 23% • Slides 21% This does not mean swings are more dangerous - just that there are more of them and they are more popular. One of the most dangerous items on the playground are overhead bars which rotate. The most important factors, in evaluating the safety of any playground, are proper surface, design and spacing, and equipment inspection and maintenance. An appropriate playground surface is one of the most important factors in reducing injuries — and the severity of injuries — that occur when kids fall from equipment. The surface under the playground equipment should be soft enough and thick enough to soften the impact of a child’s fall. Keep in mind that even proper surfacing can’t prevent all injuries. Also, the greater the height of the equipment, the more likely kids may get injured if they fall from it. When planning your play area be age aware. Playground equipment should be designed for three different age groups: infants and toddlers under two, then two to five-year-olds (pre-schoolers), and five to 12-yearolds (school-age kids).

 

AGE DIFFERENCE
In the safest playgrounds, play areas for younger children are separated from those meant for older kids and signs should clearly designate each area to prevent confusion. Younger children should not play on equipment designed for older kids because the equipment sizes and proportions won’t be right for small kids, and this can lead to injury. Likewise, older kids shouldn’t play on equipment designed for younger ones. Smaller equipment and spaces can cause problems for bigger kids. Select a material for the play area that is not only durable, but that also suits the theme and location of the holiday park. Those products should comply with the European safety regulations for outdoor play equipment EN1176. Having selected equipment and surfacing which meets the Standards and have a post-installation inspection carried out by an independent body.

BE PREPARED
play pays pic 4When planning a play area or a refurbishment of a playground it always makes sense to obtain professional design and layout advice. It is essential to inspect the playground and equipment regularly weekly, quarterly and annually. If you are carrying out in-house inspections, find a training course, to ensure you or your staff are adequately qualified. Either way, the annual inspection should be carried out by an independent specialist. Have an effective maintenance programme which repairs faults quickly. Don’t rest on your laurels either and have a timescale for improving and up-dating playgrounds, ideally, every season. A clear evidence trail to demonstrate your due diligence will uphold the demonstration of your duty of care should an incident occur. The safety of children on their playgrounds doesn’t just depend upon the initial design of the area and the selection of equipment within it. Its continued management and the delivery of high quality inspection and maintenance schedules are crucial if the safe opportunities for children to play creatively are to be preserved. Of course, a good maintenance regime will significantly extend the life of your equipment and reduce the likelihood of accidents. Regular servicing and replacement of worn out parts is essential to keep your play area safe and compliant.

CLEAR CHECKLISTS
There are some clear checklists available, to ensure the equipment is designed and spaced to be safe such as guardrails and protective barriers should be in place for elevated surfaces, including platforms and ramps. Play structures more than 30 inches high should be spaced at least nine feet apart while swings, seesaws, and other equipment with moving parts should be located in an area separate from the rest of the playground. Swings should be limited to two per bay and tot swings with full bucket seats should have their own bay. Swings should be spaced at least 24 inches apart and 30 inches between a swing and the support frame. Be sure there are no spaces that could trap a child’s head, arm, or any other body part. All openings on equipment (for example, rungs on a ladder or bars on a guardrail) should measure less than 3½ inches or they should be wider than nine inches. Climbing nets should have openings that are either too small to allow a child’s body through or large enough to prevent entrapment of the head. Net perimeters which are 17-18 inches pose entrapment hazards. Playground equipment with moving parts — like seesaws and merry-gorounds — should be checked for pinch points that could pinch or crush a child’s finger or hand. Remember, not to become a victim of your own success. Too many kids on the equipment at one time can be dangerous. Everyone should start on the same side of the equipment and move across it in the same direction. Play is an important part of kids’ physical, social, intellectual, and emotional development. Following these safety tips will help your guests enjoy their holiday visit, and keep them coming back year, after year, for more.

In The Fun Driving Seat
In The Fun Driving seatWorld of Rides have served the holiday park industry with a fully comprehensive range of coin-operated leisure rides and equipment for nearly five decades, ranging from battery rides and static rides to quadricycles and rowing boats. “2019 is going to be a milestone year for the UK’s holiday parks, as Brexit and the fluctuating exchange rates are making more and more families stay at home in the UK for their holidays,” says David Robinson of World of Leisure. “However, if operators do not invest in new equipment to entertain their visitors and guests during this exceptional year, then they may not return in future years,” David advises. “For the past few years our Go-Karts, Super Hero Trikes and licensed character static rides have been the firm favorites with children, but for holiday park operators are suddenly asking for our driving school cars and above ground pools with bumper boats, in order to satisfy the demand of their customers for new experiences,” he adds.

World Of Rides
Tel. 0191 49 20 999
www. worldofrides.com

On A Play Mission
On A Play MissionIf you are looking for expert guidance on creating or refurbishing a holiday park play area, then, look no further than Fenland Leisure Products. The fun areas that are created by Fenland Leisure Products team will be safe and happy places for family members of all ages to play, stay active and aid in the building of healthy relationships. To do this, the Fenland Leisure Products team will design, manufacture, supply and install quality commercial playground equipment and associated components with care and professionalism at all times. Fenland Leisure Products create a welcome and happy working conditions for all of staff members; this aids in the provision of excellent customer service to all who are in contact with them. For project assistance or any playground product information call to discuss your project plans, however far in the future.

Fenland Leisure Products
Tel. 01354 638 359
www.fenlandleisure.co.uk

 

Flushed With Success

Flushed With Success

Flushed With Success main pic

We humans share five common activities every day: breathing, eating, drinking, sleeping and toileting. When you’re away from home, it’s often the latter which creates the biggest cause for concern. Despite this, washrooms are often overlooked, even in the hospitality and leisure sectors, where guests of all ages will need to make use your facilities. Whether you have a positive or negative experience as a customer, chances are you’ll share it with family, friends and colleagues, or even make a few negative comments on sites like Trip Advisor and Facebook.

HIGH STANDARDS
Maintaining high standards for your washroom provision can separate you from the competition in a crowded industry. Established in 1987, the Loo of the Year Awards provide a tried-and-tested, cost-effective, independent annual assessment of your operations. Entrants are recognised through an annual grading scheme – including a new grade (Diamond) in 2019. Participants in the event include the UK’s leading retail, hospitality, leisure and entertainment companies. And many holiday park owners already reap the benefits of taking part. In 2018, the national winners included Hillcroft Park (Penrith), Ord House (Berwick on Tweed) and Trotting Mare Caravan Park (Wrexham). All gained significant publicity – both nationally and locally – as a result.

STAR GRADES
Flushed With Success pic 6Entries are awarded a star grading (Silver, Gold, Platinum or Diamond), following an unannounced visit by an authorised LOYA inspector. Every entry is assessed against more than 100 criteria which cover male and female facilities, as well as any baby changing or changing room facilities provided. LOYA criteria, where appropriate, is based on British Standards and the Equality Act, and includes hygiene equipment, cleanliness, fixtures and fittings, décor, maintenance and value-added extras. Providing good facilities for families with babies and young children is particularly important in holiday parks. Assessors will look closely at toilet accessibility and the condition and safety of changing units. Extras, such as baby baths and nappy dispensing facilities all add value: increasing the level of the Award achieved. LOYA organiser Mike Bone has some advice for anyone thinking about entering. He says: “An award-winning holiday ark entrant’s washroom has the ‘Wow’ factor as the provide attractive loos that make toilet use away from home a pleasure – not a concern. “Excellent ventilation, dry floors, constant availability of toilet tissue and hand soap and a safe hygienic environment are what separate winning loos from those which deter visitors from booking again. “ Winners of the Loo of the Year Awards 2019 will be recognised and celebrated in a prestigious daytime Awards Event in December. Whether your site has new or existing washroom facilities, there are several areas of insurance which apply, according to a Compass Insurance spokesperson. Your buildings and structures should be covered under your park’s commercial (business) policy and that should also offer Public Liability (PL) cover, which would be relevant toany washroom-related accident or incident that may lead to a claim by a meMaximum privacymber of the public. “It is essential to ensure that your PL cover amounts are adequate for your individual business,” notes programme manager Richard Walker. “The standard level offered by your insurer may not be sufficient and an add-on amount may need to be purchased.” For smaller parks, a minimum of £5 million PL cover is suggested. On parks with larger footfall, a minimum of £10 million might be more realistic. For help on choosing adequate PL cover, park owners and managers should speak to their insurance account executive. Employers Liability (EL) insurance cover is readily available as a part of a park’s commercial cover, though on occasion it may need to be bought separately – your insurance account executive should be able to guide you on this. Again, park owners should check that their EL cover is adequate for the individuals they employ and the nature of work they carry out. EL is a legal requirement and the Compass scheme offers cover of up to £10 million. It is the employer’s (i.e. the park owner/manager’s) duty of care to ensure that the washroom facilities are a safe environment for people to work in. As with all buildings and structures on a holiday park, it is essential that your washrooms are adequately insured. In addition to structural and fixtures and fittings re-build costs, your Sums Insured amount may need to take into account the cost of replacing any systems that might also need to be replaced as a result of a total loss, such as water heating systems and drainage.

SAFETY NETS
The total loss of a washroom facility, especially on parks hat are touring/camping only, is the stuff of nightmares for park owners. Without washing and toileting facilities, a park can be left unable to operate. In this respect, the loss of washroom can mean a significant loss of income while the facility is repaired/ replaced. In this instance, an area of insurance called Business Interruption cover could pay dividends. When a business is ‘interrupted’ from normal trading following an insurable event, a Business Interruption (BI) policy can compensate for related financial losses. These might include lost bookings and the cost of refunding bookings that cannot be honoured as well as staff wages . It is important for park owners and managers to note that a condition of your park’s commercial insurance policy is likely to be that you must keep your buildings and facilities in a ‘good state of repair’. This means that if a claim is made and the loss adjuster believes your washroom facilities have not been maintained adequately, this may lead to non-payment. It could even lead to an investigation by the Health and Safety Executive.

SITTING TARGETS

Remember also that washroom facilities can create ideal opportunities to communicate with your customers. LED screens are now appearing in washrooms across the UK. While many units are stand-alone, some are integrated into washroom equipment specifically as an advertising medium. If you are working with a smaller budget, clip frames offer an affordable and effective alternative. These can be placed within the cubicles or by the sink and allow you to promote everything from entertainment and activities to special offers and deals.

Spending Wise park pennies

ABOVE: Jane and Paul Lancaster splashed over £300,000 on the award-winning new washrooms

Spending Wise Park Pennies
When Paul Lancaster and his wife Jane opened Donkey Creek Farm Caravan Park on Lancashire’s Fylde coast, they understood the importance of offering great facilities. Donkey Creek was opened to cater for those seeking a high-quality location to pitch on the Fylde coast, which is close to the scenic countryside and its famous resorts. One of the first tasks was to build a state-of-the-art washroom facility for guests pitching up at the park with motorhomes, touring caravans and tents. Enabling them to spend a penny in five-star surroundings cost around £300,00 – and has helped Donkey Creek earn a raft of glowing reviews… and a top Platinum Award from LOYA just a year after opening. New facilities include large shower and drying areas, private family bathrooms, hairdryers, underfloor heating and full access for people with limited mobility. In addition to the Award, LOYA inspectors also gave the washroom cleaning team a special certificate for the outstandingly high standards of cleanliness maintained. For Paul, the washroom building reflects the park’s aspirations. He explains: “Donkey Creek has a very special appeal to people who enjoy away-from-it-all holidays in gorgeous surroundings, and we've tried to provide the perfect backdrop for that.”

Maximum Privacy
Pinewood Holiday Park is at the heart of the North Norfolk coast in Wells-next-the-Sea. They offer modern and luxury holiday accommodation and wanted their two new washroom blocks to reflect the high standards that Pinewood strives for across all areas of the park. Having worked with caravan and camping sites for many years, Dunhams Washroom Systems had no hesitation in recommending its Challenger system. Challenger WC, shower and changing cubicles are a long-lasting and versatile cubicle systems designed for high traffic and wet area use. Along with this, Dunham Washroom System vanities, seating, shower rail systems and accessories completed the package.

 

 

Holiday Snaps – John Bunn

Holiday Snaps - John Bunn
holiday snaps

Boasting state-of-the art facilities including a 10 pin bowling alley, indoor sports area, a new outdoor pool, a bar and restaurant plus a beautiful new lounge and 1,400 seater Show Bar, John Bunn, Managing Director at Bunn Leisure, wants to continue to make serious waves in the industry…

What do you enjoy most about your job?
The variety in the type of work, as no day is ever the same.

What’s been the landmark moment of your career?
Completing the coastal works that now protect our business. It has created some incredible beaches and habitat as a by-product. How do you see the holiday park industry at the moment? I think it has been undervalued as part of the British tourism industry, but it is now starting to make its mark! It has been much sought after as an investment vehicle, but I feel that this could be the root cause of some of the industry issues that are starting to surface.

What are the biggest challenges facing the sector?
Reputation as a bucket and spade holiday when in fact Holiday Home Ownership is a luxury costing anything from between £16,995 to £249,995.

What’s the best piece of business advice that you have been given? And by whom?
Never worry about what someone else is paid and never turn away a salesman who will earn £100k a year, because if you have structured his pay correctly, he will earn 10 times that for your business! Cecil Redfern

Where do you go on holiday?
Caribbean generally to relax, or the Alps, but I need to expand the horizons and learn to take all my holidays now the major projects are complete.

Final thoughts?
Although a small independent, we are one of the biggest caravan holiday parks in the world so we haven’t gone unnoticed by the big players in the industry. We have and continue to make serious waves in the industry and have been the apple of many eyes over the years.

 

At Your Own Risk

At Your Own Risk

at own risk main picThe marmite of the holiday industry, holiday letters either love hot tubs or they loathe them. A necessary evil, the plus side of hot tubs is that they will increase ‘letability’ offering the opportunity to put premium prices on accommodation offered with a spa. In fact, seven out of ten bookers are looking for a hot tub with their holiday let, while accommodation promoted as being supplied with a hot tub ,will generally sustain increased rates of around 25% -30%. On the down side, hot tubs are high maintenance on changeover days; a pain to heat up, with inevitable customer complaints. The in-coming visitors are chomping at the bit to take the plunge and social media the ‘in the tub’ photographs to show all their friends how they are living the dream. As hard as you try, damage and tampering by clients, especially on covers and controls, however well meaning, can be costly in terms of ongoing maintenance. There are also huge health and safety responsibilities on regular water changes, safe water balance and generally demonstrating your duty of care. A relatively new set of guidance, namely HSG282, has split opinion with many specialist suppliers hot-footing it to play the compliance card. “It is recognised that hot tubs and spa pools can be a source of diseases caused by infectious agents including the organism that causes Legionnaires’ disease, primarily Legionella pneumpohila,” advises industry expert and PPG national sales manager, Jimmy Lamb. “There have been a number of outbreaks linked to hot tubs and spa pools in leisure centres, hotels, holiday homes, on cruise ships and on display,” he warns. There was limited information applicable to hot tubs/spas located in holiday lets before the HSG282 was produced. HSG stands for Health and Safety Guidance. One of the opening paragraphs in HSG282 reads: This guidance is issued by the Health and Safety Executive. Following the guidance is not compulsory, unless specifically stated, and you are free to take other action. But, if you do follow the guidance you will normally be doing enough to comply with the law. In the event of an incident, Health and Safety inspectors seek to secure compliance with the law and may refer to this guidance. Jimmy again: “I have noticed a number of hot tub supplier and manufacturers marketing their hot tubs to the holiday park/let market as ‘HSG282 Compliant’. “The use of the word compliant in my opinion could suggest that HSG282 is law but it is not legislation – it is guidance.” Suppliers, like Darlly Europe, the inventors of the Slipstream in-linefiltration system, believe the guidance is helpful to the holiday let sector. “Though we can understand why some owners and operators would view it as being a sales tool, given that, before its introduction, there was no specific regulatory framework covering the use of domestic type hot tubs in holiday let environments,” says Darlly 's Gil Gingell. “So, to at own risk pic 3go from a situation where there was perceived to be no restrictions to where there has to be a level of compliance will be seen by some to be bureaucratic and imposing unnecessary costs by those of that mind-set. “In the absence of any specific guidance, it was only a matter of time before a serious public health incident occurred which could have potentially devastating repercussions on the industry and public perception of it, as well as, of course, the unfortunate people affected, Gil Gingell." “It therefore benefits owners and operators, who will have the peace of mind, that if they follow the guidance - and are seen to be following it - they won't have any issues which could potentially harm their customers. Leading hot tub supplier Rotospa agrees: “The new guidance allows holiday parks to make an informed decision when choosing the right spa for their park, in order to ensure the product is compliant and fi t for purpose, whilst also meeting their own needs,” says Rotospa’s Charlotte Hotchin. “The document also puts emphasis on the supplier of the product to ensure a compliant and fi t for purpose product is supplied, to ultimately ensure the safety of its users. “When the spas are in this particular context, there is also an obligation for the supplier of the spas to provide training and instructions to its customers to ensure the customer is knowledgeable on the correct use of spas,” says Charlotte who adds: “Both of our holiday park specific spas are fi t for purpose and fully HSG282 compliant.” One of the country’s leading hot tub retailers, Gareth Jones of UK Leisure Living believes HSG282 is a positive move. “It is good we have some standards to work to and something to ensure a reasonable quality tub with a reasonable spec is being fitted in the holiday sector,” says Gareth.

CONFUSING MESSAGES
“However I feel some of the requests are not feasible for owners and puts lots of parks and cottage owners off ownership. “Also, I think there are some situations that are in between the guidelines at own risk pic 5and again provides confusion for owners.” Gareth says he and his UK Leisure Living team try to help their holiday let clients navigate through the maze of options and ensure, as much as reasonable practicable, safe hot tub ownership. “We have a variety of spas that we sell into the holiday market. All spas will come with an ozone, inline chemical feeder as well as some form of way of locking the control panel off. “We tick as many as we can, some clients want more depending on their site regulations. We fully communicate with the client the specifi cation and ensure they are compliant in spec and in running the spa afterwards.”Gareth warns: “Extra bookings don’t always equal extra profi t, as the operator needs to consider the management of the tub and factor this into the pay back. “However we feel a £5-6k hot tub, should pay for its self within one to three years with a good quality booking agent. “Some people charge an extra £50-£100 a booking for having the hot tub and then factor in a 25% up lift in bookings, and that gives you a great payback,” he estimates. If you speak to any online booking agent they will usually place a hot-tub in the top three options search or ticked. But rushing into a purchase, to tick the hot tub box, could be a mistake if operators do not follow the latest advice. Dan Johnson of the American brand, Marquis Spas, markets a fully compliant range of hot tubs for the holiday let market. Dan reveals: “Many of the smaller holiday park operators, I have spoken to, left me feeling they had no idea of the HSG282 guidance but felt that filling out a risk assessment exempted them somehow? “I think the big operators are paying attention, as they understand the power of the HSE and thus the importance of following guidelines – it is built into their management infrastructure,” Dan continues. “While some dealers have been specifying or retro-fi tting continuous feeders to outdated models, the bather capacity and water turn-over rates, will still make many hot tubs fall foul of HSG282,” explains Dan who calls on personal experiences. “I recently booked an October break for my family online. I was offered an inflatable hot tub more than once – how does that get anywhere near being compliant – the operator didn’t know, nor care.”

FIRST EXPERIENCE
Dan says: “Many clients report their first experience as coming from a weekend away with a hot tub – It really helps people overcome the lack of understanding of just how great you feel after bathing in hot tub and how it helps the modern ‘disconnected’ family reconnect,” Dan observes. “I am now encountering people who go away to a stunning location, only to find a woefully poor performing hot tub, compared to their own at home. “Trip Advisor, and the likes of, will, in my opinion, start to see a rise in moans about this,” he adds. “My point to holiday operators and letters, would be not to forget why you are buying a hot tub in the first place – for guests to enjoy!”

Hot News For Changeovers
at own risk pic 4As an industry standard, using conventional methods, a holiday hot tub, with a normal 3kw heater, will heat water on changeover at one degree an hour, that is up to 24 hours to get up to optimum temperatures. So take note of a ground-breaking new state-of-the-art product, called the Climacube that will heat a hot tub at seven to eight degrees per hour. The Climacube will heat hot tubs in around 4-5 hours from cold with a consumption of only 1KW per/hour with a COP of over 3.5 in minus temperatures. If I then told you the Climacube guarantees to cut energy costs by 70 to 80 percent and can be used to provide hot water and power to your holiday lodges themselves….yes, keep calm and form an orderly queue. RETRO-FITS Available as a stand-alone unit, the ClimaCube can be retro-fitted to all makes of hot tubs. It is also available as a pre-installed feature in a bespoke range of hot tubs by ClimaCube’s creator, Park Leisure Solutions. Launched at the start of the 2018 season; good news travels fast. Big names like Parkdean, Shorefield and Hoburne Holidays have been the first to snap up the new technology that already features on over 70 hot tubs at holiday parks in Poole, Norwich and Skegness.

Park Leisure Solutions
Tel. 01202 69 1166
www.parkleisuresolutions.co.uk

 

The Smart Cover Option

Smartop Upright with Brown Tweed DecoThe spa cover you have always wanted and the last you will ever need, the Smartop, by Leisure Concepts, combines strength and good looks as the first choice for the holiday let sector. An array of colours and finishes to choose from, the Smartop will not develop mildew, mould or odour over time. Its durable and rugged materials handle outdoor elements with ease yet is feather-light to manoeuvre. Custom-designs are available on large orders – so you can have your hot tub cover, company
Park Leisure Solutions
Tel. 01202 69 1166
www.parkleisuresolutions.co.uk

 

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Magnificent Seven

Magnificent Seven

magnificent 7 main pic

Less than two miles away from seven of Newquay’s world famous beautiful golden sand beaches, Hendra Holiday Park aims to offer something for everybody. Located in glorious countryside, just outside Newquay in Cornwall, with 80-acres of landscaped parkland, Hendra welcomes approximately 1,000 to over 3,500 people a night during the peak season, in a range of accommodation options, including camping, touring, glamping, holiday homes and lodges. It may come as a surprise to many that for such a large park, Hendra has been owned and operated by the same two families for over 47 years. Hendra was started in 1972 with just camping and touring but grew and grew as time went on and now has over 300 luxury holiday homes of different types, sizes and styles and over 600 pitches ranging from standard grass ones to super ones with water, electricity and cable tv connections. Family holidays are Hendra’s passion. The second and third generations of the Hyatt and May families are both involved with the day-to-day running of the Park and the fourth generation are small children themselves. The families live nearby, and with everything, including administration, located on the Park this makes the day-to- day running of the business very efficient. Hendra’s guests span several generations too, many have been coming to Hendra since they were young children and now bring their children and grandchildren to the park – so they have grown with the business. Hendra is passionate about sustainable tourism and is committed to protecting the Cornish heritage and landscape by making sure providing family holidays has no impact on the environment!

SOLAR FARM
Hendra has its own solar farm, which provides over 70% of electricity to the Park, and two Biomass boilers which heat the Oasis Fun Pool using locally sourced wood chips. Hendra’s commitment to being a sustainable business has been recognised with the Gold Award for Sustainable Tourism at the 2016/17 Cornwall Tourism Awards, building on the ‘Winner of Winners’ award at the Cornwall Sustainability Awards in 2011. Hendramagnificent 7 pic 6 not only has great accommodation and a wonderful location, one of the things that keeps guests coming back are the facilities. The Oasis Fun Pools are one of the main attractions of staying on the park. The indoor pool has a river rapid ride to take your breath away, water cannon and geyser for a real soaking, then get drenched under the giant tap, fountains and waterfalls too.
There are three water flumes, the fast and furious high-speed aqua whiz flume, the exciting wet & wild 265ft super flume, and the fun for all gentle fun slide! There’s a brilliant toddlers’ pool for safe water splashy fun with a slide, squirty creatures, and lots of warm water to splash about in! In the summer months the outdoor pool is open, a perfect place for cooling off, with sun loungers around the pool for relaxing in the sun – bliss! There’s so much to do for kids, so t hey won’t be bored. The indoor play centre Henry’s Play Loft will keep little ones occupied for hours, a skate and scooter park for older kids to enjoy their skateboard or scooter in a safe environment, an outdoor gym, a play park and indoor amusements too. Families love the Hendra Safari Train, which goes around the park each morning. Hendra has a range of dining options, the terrace bar and restaurant is open early until late, and a coffee bar offering hot and cold drinks and snacks. There’s a fish and chip takeaway for a traditional seaside supper, or Mario’s Pizzeria for freshly baked pizzas served in its Italian themed restaurant or as takeaway. Both have outside seating, which overlooks the children’s play area. The fun doesn’t stop when the sun goes down. Lots of evening entertainment make a night in our Venue cabaret club a must. The evening starts with mascots Henry and Henrietta Hippo entertaining the kids and then the holiday favourite bingo, followed by live acts on stage including comedians, theme nights, variety acts, game shows, bands, karaoke, talents shows, illusionists and more. Hendra has won many accolades, in 2018 alone it scooped AA Platinum Award ‘elite park’ 5 Pennant rating, Gold 5 Star Visit England ‘exceptional’ quality grading, two South West in Bloom Awards, a Gold award for Tourism and Leisure category, The Bruford Cup for Best Horticultural Display, Platinum Loo of the Year Award and the Hoseasons Diamond Award. The awards show the Park's commitment to excellence as a top destination for family holidays.

MAKING A DIFFERENCE
magnificent 7 pic 3Hendra chooses a charity each year to raise money for, and guests kindly donating an optional 50p on each booking. This is small change but makes such huge difference and last year, together with collecting tine on the park, raffles and other fund raising events Hendra raised a record-breaking £13,398 for Macmillan Cancer Support. This year the chosen charity is the Alzheimer’s society, which is the UK's leading dementia support and research charity. Another way Hendra’s guests help to make their stay green and sustainable is by ‘freecycling’ a facility provided on the park so they can leave behind unwanted holiday items like beach toys, windbreaks and BBQs at the end of their break for other guests to enjoy. The park actively encourages guest feedback, via surveys, reviews and social media, which is always valued and responded to. It’s vital to continue to make Hendra the holiday destination for future generations too, so it’s important to keep improving, developing and maintaining the Park, whilst being sustainable. It is a challenge, but one that’s relished by owners and staff.

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Paperless Policies Keep Giving

Paperless Policies Keep Giving

Paperless Policies Keep GivingCaravan, lodge and park owners continue to go paperless – helping their insurance provider, Leisuredays, to raise more and more money for national charity, Heart Research UK. As part of Leisuredays’ commitment to helping hearts, the company donates £1 to Heart Research UK every time a customer opts for an emailed policy rather than receiving their documents through the post. Throughout 2018, Leisuredays’ Paperless Policies campaign raised a hearty £14,292. Leisuredays’ Paperless Policies initiative has raised a massive £91,970 in the last nine years. Associate Director Laura Wilby presented Heart Research UK with a cheque during the Halifax-based company’s Healthy Heart day. As a big thank you, the charity delivered heart and cholesterol checks, plus lifestyle advice to staff, who celebrated with a health fair, eating healthy snacks and sharing recipes and exercise ideas.