Park Lawyers Celebrate National Award

Specialist lawyers to the holiday park sector, Tozers has clinched the Team of the Year accolade in the annual search by LawNet for lawyers delivering exceptional performance to their clients. The award judges recognised Tozers as having established an enviable reputation in their specialism which greatly benefits both the British Holiday & Homes Parks Association and its park members. The Exeter-based practice was among the 70 UK law firms competing for honours given each year by LawNet, the national consortium of leading independent legal practitioners. Tozers’ top team accolade came after an in-depth analysis of the scope of support and commitment it has provided to BH&HPA and its 3,000 member-parks. At a national level, judges said, the firm’s park team played a hugely important role in assisting the lobbying activity of BH&HPA when addressing laws affecting park businesses. Park owners are also able to access the expertise of the practice’s park specialists in a number of ways, including a telephone helpline to assist with legal issues and queries.

The firm additionally provides detailed guidance on park-related laws via the BH&HPA Journal, and team members regularly speak at industry conferences, branch meetings, and other events. Tozers can trace the practice’s roots in Devon back to 1785, and today employs around 170 staff at its Exeter headquarters and area offices around the county. Paul Kelly, head of the parks team and managing partner at Tozers, said the award reflected the commitment of his colleagues to supporting a dynamic and highly regarded industry. The team’s determination to achieve the best possible outcomes for BH&HPA and park businesses, said Paul, was a strength in which the whole firm could take pride. National Chairman of BH&HPA, Andrew Baragwanath, paid tribute to the knowledge and sound advice which Tozers brings to the holiday and residential parks sector: “This is a very well deserved award for a dedicated team of professionals who have made it their job to fully understand our industry, and to serve our best interests,” he said. Andrew added: “They have a thorough grasp of the myriad different laws and regulations which impact on parks, and the implications these have for business owners and the sector as a whole.”

Don’t Slip Up – Insurance

Don’t Slip Up - Insurance

ABOVE: Storm damage was the top holiday caravan insurance claims last winter.
Pic Compass Insurance

Bryony George reports on the most common holiday park insurance claims…

Specialists serving the industry have confirmed storm damage was the top holiday caravan insurance claim last winter, accounting for 20 per cent of all holiday caravan claims. Other common claims were escape of water and boiler damage, often caused by frozen pipe damage, highlighting the importance of draining down static caravans or lodges from November until mid-March, if they’re not in use. But one of the biggest risk facing most park operators remains liability claims, primarily from members of the public but also from employees. It is now no longer unusual to see claims north of £10m and there are numerous examples of claims no approaching £30m. “Park operators need to be mindful that their limits of indemnity for such incidents are set at the time of the incident but the eventual settlement, assuming the Park is found to be liable, is set based on the regime at the time of settlement,” advises David Moffat, Associate Director of specialist insurers, Wilby. “Given such claims take a long time to bring to a conclusion a Park could find itself without enough cover and they would be liable for any shortfall.”

LIFE CHANGING

David explains: “Insurers are rather focussed on this area following various changes to the Ogden Rate by the Government, which is a rate used by insurers and solicitors to calculate payments on serious, life changing, injuries, i.e. incidents involving paralysis. “As an example, a claim involving serious injuries say seven years ago but settled three years ago might have been settled for £3m - £4m so if the Park had £5m Public Liability cover at the time of the incident they would be fine. “If the same incident was settled today using the current Ogden Rates the settlement might be £12m to £15m and given the park only had £5m cover at the time of the incident they would now be facing a rather large bill which could threaten the very existence of the Park,” says Andrew. He adds: “It should be noted that the chance of a park operator causing the sorts of injuries needed to get to these levels remains as remote as it ever was but the chance of not having sufficient cover has increased considerably and as such operators need to review their cover now as they aren’t in a position to buy extra cover once the worst has happened.”

PARK SPECIFIC

Another growing area of cover that operators need to consider is Cyber Insurance. The sorts of cyber policies now on offer covers much more than simple Data Protection issues. It will provide some cover for other things such as Business Interruption or Loss of Revenue if the Park Operators Computer System is hacked or affected by a virus or other Cyber incident. Traditional Business Interruption cover is based on a physical loss, such as fire, and would generally take no notice of the loss of revenue if the computer system was badly affected at the height of the summer. There are specific policies that will provide cover for data and system recovery, cyber extortion, privacy and network security liability, cyber-crime, telecommunication fraud amongst other areas of cover. Of course, no two holiday park businesses are the same, which means that every business’s insurance requirements are unique. Park owners should therefore seek out specialist cover specifically tailored to suit the needs of their individual business. Comparing what’s on offer from different providers will also be a useful exercise. Some covers, for example Employer’s Liability and Motor cover, are not only essential but are a legal requirement. Other covers need to be proportionate to a park’s individual risks and liabilities. Paula Hudson of Compass Insurance, who offer cover through its Binnacle scheme, advises: “So, a small park with no central facilities may find themselves well protected by a park-specific commercial combined policy. “Conversely a larger, multi-amenity park may need to increase some of the standard covers on offer by purchasing ‘excess layers’ such as property, public and employer’s liability cover. Common sense would suggest that the more facilities and services offered by a park, the higher the number of risks they may face, Paula points out. She continues: “Equally the nature of the service will dictate the size and seriousness of the risks that may apply. “For example, parks with a swimming pool will face more risks than a park without one; parks with a multi-depth pool featuring water slides and a wave machine will face more risks than parks with a small, single-depth pool that has no add on features.” Park owners and managers have a legal responsibility to manage risk, for example under Health & Safety Legislation, with some on-site facilities and operations requiring particularly careful supervision. Says Paula: “In the best-case scenario, a park owner will be able to provide comprehensive documentation to show that they had taken all reasonable steps to assess, manage and mitigate the associated risks. “Alongside other pertinent information, this documentation may need to be examined by a regulatory authority, such as the HSE, as well as the park’s and claimant’s insurers and solicitors.” Coastal parks, advise Leisure days, can be most at risk from flooding and stormy weather, as well as those near rivers and in exposed areas. Leisure days works with more than 1,000 parks who, in turn, introduce their customers to protect their business. “We handle thousands of customer claims, which range from simple accidental damage, to fires and floods that can wipe out multiple holiday caravans in one event,” says Gareth Walker, Head of Leisure days insurance. “Our most common customer claims are often weather related. Remember the Beast from the East, Storm Emma and Storm Doris in 2018 and then the severe flooding in 2015? “These weather events led to a huge spike in static caravan insurance claims for storm damage, flooding and damage caused by frozen pipes – highlighting the importance of park customers having the right level of specialist insurance cover. Holiday parks are continually checking their customers have adequate insurance in place and will write this into their park terms and conditions. Making sure customers have insurance gives parks re-assurance damaged units will be fixed, or removed and replaced, keeping the park looking its best. Choosing to work with an insurance partner can also boost income streams with parks earning insurance commission in return for introducing customers to the policy. Park operators need to look for specialist insurance cover for their customers, making sure all customers are adequately insured and that they’re dealing with a specialist and reputable insurance provider. There are some specific policy benefits worth looking out for. ‘New for old’ cover is essential for when disaster strikes and will make sure customers have the right sums insured to replace their damaged, written off unit with a brand new one. The main perils should also be covered, such as fire, flood, storm and theft. Look for benefits such as debris removal, so any badly damaged units can be removed quickly from your park, as well as pay-outs for re-siting and re-connection costs, and also use a provider who has experience of settling claims quickly, with prompt repairs and replacements.

SELF HELP

Caravan Guard clients are always issued advice on how to take precautions to protect their pride and joy during these colder, winter months, as well as how parks can help owners drain down and advise on lagging any exposed pipes or adjusting boilers appropriately. It’s also worth checking that owners have taken any outdoor furniture and other outside equipment inside to avoid any external damage when windy weather strikes. Customer or parks have to report the claim first. If it’s a big event then the park would tell their Business Development Manager and we would arrange for specialist loss adjustors to attend the park and assess the damage. We’re well versed in handling multiple losses on parks after severe weather events such as flooding or storm damage. Our dedicated Claims Liaison Team make sure customer claims are handled quickly and fairly, keeping everyone informed along the way. The team also won Claims Team of the Year at the UK Broker Awards 2019. To make sure all park customers have extensive insurance cover in place so they are fully protected should the worst happen and to encourage customers to keep their unit in a good state of repair. Look closely at an insurance policy’s features and benefits, as well as the support you receive from your insurance provider, throughout the year, and in the event of a claim.

LIABILITY CLAIM

There are some claims that tend to affect parks more often than others. For example, the Compass claims team won’t be surprised to see claims for frost and water damage on holiday caravans over the next few months. Similarly, we may expect to see some theft-related claims, which tend to spike during periods of no occupancy. Equally, there are some claims that can be no more predicted than they are likely to occur on the same park again anytime soon, for example the ‘tornado’ wreaked havoc on one of our customer’s parks a few years ago. This varies greatly. The best-case scenario for a park owner or a caravan owner is that if they need to make a claim, the claim is approved quickly and paid-out in full. However, as aforementioned, this will always depend on whether or not the park has purchased adequate cover in the first place. If the insurer will need evidence to defend a claim such as evidence of risk management in the event of a liability claim being made against the park then the outcome of the claim will also depend on whether or not relevant risk management, operating procedures and systems, training etc are in place and have been adequately documented. Park owners are encouraged to see beyond price. For example, a broker’s approach to claims in times of crisis is especially important. The Compass Major Incident Hotline sets the benchmark for crisis response. Compass Insurance’s 24/7/365 disaster line is available to all of its park business customers and those that operate Compass’ Appointed Representative (AR) and Introducer Appointed Representative (IAR) schemes. Parks with private owners may also wish to consider working with an insurance provider to introduce or sell holiday caravan cover to their customers via an IAR or AR Scheme, advise Compass. Finally, it is important for park owners and managers to note that a condition of their park’s commercial insurance policy is likely to be that they must keep buildings and facilities in a ‘good state of repair’. If a claim is made and the loss adjuster believes that the affected building/facility and so on, has not been maintained adequately, this may lead to non-payment. It could even lead to an investigation by the Health and Safety Executive. To avoid any slip-ups, operators are advised, in every instance, to consult with a specialist insurance supplier.

ABOVE: A growing area of cover that operators need to consider is Cyber Insurance

COMPANY CONTACTS

Binnacle/Compass Insurance
Tel. 0344 274 0277
www.compassinsurance.co.uk

Caravan Guard/ Leisuredays
Tel. 01422 396 693
www.leisuredays.co.uk

Park Protect/Wilby Insurance
Tel. 01422 358 325
www.parkprotect.co.uk

Get Out Of Jail – Indoor Play

Get Out Of Jail - Indoor Play

ABOVE: Indoor play is a vital ingredient to weather proof holiday park appeal. Pic Brean.

Finding the recipe for success on indoor play will reap significant rewards…

The UK’s notoriously unpredictable weather means that indoor play facilities can be a real get out of a jail card for holiday parks and leisure venues. Whether it’s a soft play zone or an adventure course, parks that offer exciting indoor entertainment are sure to stand out from the crowd. The unpredictability of our country’s weather, coupled with the limited activities that are available to children indoors, means that soft play centres play a massive role in attracting customers to a venue. Of course, retaining those customers is a different challenge. This can be achieved by providing good customer service and a warm and inviting environment. Offering good range of quality food and refreshments is also a must. Based in South Yorkshire, House of Play provides a consultancy, design, manufacture, installation and after service package for all aspects of soft play. With over 20 years’ experience in the industry, the company is the only soft play equipment manufacturer in the UK to both own and operate a soft play facility – giving them a unique insight into the operational aspects from a management point of view. “The biggest issue we see in the holiday park sector is the lack of maintenance on the play equipment or the lack of servicing by competent, trusted suppliers. Our advice is that you have made the big investment, now protect it,” advises Shaun. House of Play suggest that regular routine maintenance of play equipment should be performed to ensure that minor issues can be dealt with whilst they are minor, and to keep the yearly costs down to a minimum. As a rule of thumb, a minimum of six maintenance visits per month are recommended by House of Play, plus a daily cleaning routine and they also suggest refreshing the equipment every five years to keep it current. Shaun explains: “Ongoing maintenance for play equipment does not cost very much but it will protect your investment and prolong its lifespan. Plus it doesn’t matter who installed the equipment originally - we can still service it for customers. “Similarly, the refreshers do not need to cost the earth and we can work with customers to deliver very cost effective solutions and maximise impact.” Generally price points are dependent upon the scale of the play area, the location of the site and the offering as a whole. Shaun adds: “The majority of holiday parks that install small token play areas don’t tend to charge directly for the use of the play equipment. The larger sites can charge anything between £1 and £5 for admission and then of course there is the secondary spend in the café. “Ultimately, the scale and offering as a whole needs to be right if you are to maximise your profit potential.”

CLEAR VISION

Brean Play has managed to get the balance just right, with a typical site in Brean Leisure Park in Somerset. Owned and managed by Holiday Resort Unity, the £2 million soft play attraction provides another reason for guests to visit the leisure park for the day, or to come for a holiday and stay at the resort. “Since we opened we have seen a lot of customers using the play centre on a regular basis,” says park director Kieran Spottiswoode. “We offer an annual membership scheme and this has proved popular, and we also offer a number of birthday party packages as we have 5 party rooms on the mezzanine floor. The soft play equipment for Brean Play was supplied by Cheer Europe and features three distinct areas for babies, toddlers and children up to the age of 11 with a large play frame, slides, trampolines, and a cannon ball zone. The Mezzanine floor also features five party rooms available for hire all year round. Kieran comments: “Before undertaking any new soft play project, it’s important to do your research. Be clear on what you want to offer and what age groups you are offering it to. It’s also worth looking at other operators, visit their facilities, talk to them about what works for them and what doesn’t. “It’s easy to get carried away with what other people or the suppliers say, but if you have done your research correctly you’ll be fine – stick to your vision.” Kieran also advises other holiday parks to look at the bigger picture and think about other aspects that will add to the play offering. Allowing a large enough area for spectator seating and tables is crucial, as is getting the food and beverage options right. Brean Play offer a varied menu in the cafeteria, and brew Starbucks coffee and frappuccinos. “Take your time, don’t rush the design phase. Getting this bit right is key to the whole project. We got two companies to pitch for the project initially but from the first time we sat down with the team from Cheer Europe there was a good understanding between us, which helped push the creativity forward.”

Family Values

Family Values

ABOVE: A vast choice of accommodation available through Shorefield Holidays includes hot tubs lodges.

Visitors to Shorefield Holidays are spoilt for choice…

With an estimated £31 million impact in the local community and over £4.4 million spent annually with local business and suppliers, Shorefield Holidays is influential family-run business within the Dorset and New Forest areas where its eight parks are situated. “As a company we have a huge focus on sourcing locally, whether it be for fresh local produce to use in our restaurants or even our luxury holiday homes,” says Simon Pollock, Chairman and Managing Director. “One of our key suppliers for the ownership side of our business is Regal Holiday Homes, based in Wareham, Dorset,” Simon explains. “We do also make sure we are always up to date with a range of different suppliers and manufacturers, to ensure we’re choosing the very best for our guests and owners.” Shorefield Holidays was founded in 1958 when Dr Robert Pollock, the company’s founder, was unable to find an available pitch for his touring caravan.

EVERYTHING COVERED

He loved the area and regularly holidayed on the south coast with his family, however after finding that there was nowhere to stay, he bought a small caravan park next to a worked-out gravel pit…and so the company roots were formed! To this day, Shorefield Holidays is proud to still be family-run, with family remaining at the core of everything they do. Shorefield Holidays now boasts eight beautifully landscaped parks in Dorset and the New Forest, each with their own unique selling points and charm. Whether you’re looking for somewhere filled with entertainment and family fun, or a luxury retreat in peaceful surroundings, our parks cover everything. The sites offer a wide range of amenities but their proximity to both the picturesque New Forest and stunning local beaches offer a unique location from which to explore the very best of the south coast. Within minutes of leaving the park, you have some of the UK’s most beautiful landscapes and idyllic walks just waiting to be discovered. This, coupled with our family values and warm welcome, is what keeps our guests returning year after year. You’re spoilt for choice on accommodation types and facilities across our parks, meaning there’s sure to be something to suit everyone. Families enjoy a range of caravan options, which we are constantly updating. This means that much of our caravan accommodation is no more than a few years old – something that really stands out to our guests and helps us to ensure we’re offering the best experience. Simon comments: “For something a little more special, our hot tub retreats are the ideal choice. Whether it’s an idyllic hot tub lodge our guests are looking for or a luxury house for the whole family, we have it all. “What could be better than returning to your accommodation after a day of exploring to enjoy a relaxing soak in the warm, bubbling hot tub? And when our largest house sleeps up to 14 guests, there really is room for everyone! Shorefield Country Park is at the heart of the holiday operator’s story and where the company began. It is also the largest, spanning over 100 acres, and has a range of fantastic facilities on site for all members the family to enjoy. “Our aim is to provide unforgettable family moments and memories that our guests will cherish for a lifetime, whilst minimising our environmental impact when doing so,” says Lesley. “We have implemented a range of CSR initiatives across all our parks - from joining the World Community Grid, enabling our idle computers to help power supercomputers research the likes of cancer cures, to regular beach clean initiatives. “We’ve even won multiple David Bellamy Conservation Awards in the process, something we’re extremely proud to be doing.”

ABOVE: The regular timetable of offerings inclue Go Active Activities at the company’s Oakdene Forest Park resort.

STAFF TEAM

Currently, the three family directors working alongside Simon include Sara Bertin as Finance Director and Lesley Lawrence as Marketing Director while Andy Bowden and Paula Curtis fill the roles of ICT Director and Company Accountant and Director respectively. The company recognises that its outstanding staff team are a huge factor behind its success, which is why they invest significantly in training, development and even awards nights to show our appreciation to our outstanding teams across all our parks. “Our stand out feature would have to be our highly skilled staff who regularly go the extra mile for our guests,” says Lesley. “We’re proud to say that many of our fantastic employees have been with us for more than 10 years and without them we would not be anywhere near as successful as we are today

KEY CHALLENGE

ABOVE: Shorefield Holidays are set on the stunning south coast with great beaches nearby.

A key challenge is ensuring a new guest experience and keeping guest retention high. As a business we are always looking for ways to refresh our offering for repeat holidaymakers, who are often our most loyal guests. Each year we invest significantly in new accommodation, ensuring we have the very best to offer our guests, in addition to introducing a range of new facilities and entertainment. We have some exciting plans in the pipeline for the coming year, which form just part of this strategy. Shorefield Holidays are extremely excited to be introducing luxury treehouse accommodation to our Milford-on-Sea park in 2020. Says Simon: “This investment encompasses our aim to continually grow and develop our guest experience.” He continues: “The stunning three-bedroom properties, situated in a secluded woodland area of the park, will offer a truly unique experience and even have their own private hot tub. “We are also looking to expand our portfolio in the coming years through the acquisition of new holiday parks along the South Coast.”

Shorefield Holidays
Tel. 01590 648 300
www.shorefield.co.uk

Heart Of The Appeal

Heart Of The Appeal

ABOVE: A range of accommodation is offered from static caravans to lodges of various sizes and prices.

We admire the five star quality of Northumberland’s Amble Links Retreat…

Just a short stroll from the quaint fishing town of Amble and a stone’s throw from the spectacular, unspoiled beaches of Northumberland, you could say the heart of the appeal of the Amble Links Coastal Retreat & Holiday Park is its location, or, its location – oh yes, and that location. Apart from the picturesque immediate surroundings, owners at the park are placed in the perfect location to take advantage of everything that Northumberland has to offer. Whether it’s a relaxing stroll and unwind on the beach, or an all-action day out full of exploration, owners can create their own perfect holiday. Alnwick, Bamburgh and their castles, Northumberland National Park, Kielder Water, Holy Island and miles upon miles of coast are but a few attractions. Even the sights and sounds of Newcastle are within reach, just 40 minutes’ drive away. So it’s true to say that location is vitally important. The team at Amble Links are always looking for new ways to enhance the on-park experience of the holiday home ownership team. This is our challenge and ambition for the future. “One of the biggest challenges for the Amble Links team is maintaining the high, five-star standard of service,” reflects Brian Docherty, General Manager at Amble. “We want to build on the work that has seen Amble Links receive this Visit England award for so many consecutive years,” Brian continues.

ALL YEAR ROUND

“Our 12-month season allows our owners to visit their holiday home 365 days a year, to see all those towns, villages and attractions and that make the North East so great in another light, without the crowds,” he says. “With most holiday parks, you’re restricted to certain times of the year. In the North East, it’s common for gates to close in November, not reopening until March. “During these quieter autumn and winter months, you’re missing out on Northumberland at its most beautiful. We’re talking refreshing morning walks across the crisp, wintery sand dunes. The spectacular sight of the frosty, rolling countryside. Cosy pub lunches by a roaring fire in Northumberland’s finest eateries. Fortunately, here at Amble Links, there’s a 12-month season.” A range of accommodation is offered at Amble Links from static caravans and lodges of various sizes and prices, new and pre-owned. Some of the most sought-after holiday homes at Amble Links would be the 2020 Willerby Vogue Classique or the 2020 ABI Beaumont. Behind their appeal are high-end interiors, spacious open-plan living areas, large free-standing sofas, kitchen and dining areas as well as two bedrooms, each with ensuite. At Amble Links, pride is placed on offering owners a lavish on-park experience. As well as an indoor pool, sauna, steam room and gym, there’s the owners’ bar and entertainment lounge. That’s not forgetting the on-site restaurant and pub, The Old Storehouse, where delicious belly warmers are being served throughout the colder months; for quicker bites to eat, there’s also our pizzeria and café, The Pantry.

PLAY AWAY

The on-park children’s adventure playground and entertainment means that the little ones will be kept busy too. Brian again: “Many owners choose us because we also warmly welcome family members on four legs, as well as those on two. “The park is completely pet friendly, meaning owners don’t need to bother with the stress and expense of dog kennels when they’re planning their getaways.” Whether it’s the sales team, food and beverage team, our healthcare assistants, grounds managers or customer care advisors, everyone plays a crucial role in upholding Amble Links’ award-winning standards. It’s their proud job to ensure the park delivers a luxury holiday home ownership experience. “At Amble Links, quality is our passion. We’re dedicated to offering top quality service to match our five-star location and facilities" adds Brian I’m extremely proud of the team’s unbelievable work in achieving this and welcome guests to come and see for themselves just how special our park and community really is.”

Amble Links Coastal Retreat & Holiday Park

Tel. 01665 710530
www.parkleisure.co.uk/amble-links/

Strong Man With Gentle Heart

Strong Man With Gentle Heart

ABOVE: In 2002, John passed the baton of Hoburne to chairman to his daughter, Rosie Kennar both pictured here.

Former chairman and non-executive director of the Hoburne Group, John Burry, has died at the age of 88. A strong man with a gentle heart, John had a huge influence on many people’s lives and was an inspiration to everyone at Hoburne and the wider tourism industry.

John was chairman of the Hoburne Group for 38 years, during which time, he not only grew the holiday park business, but he presided over the continuing success of the property and development arm as well. Golf courses were acquired, and hundreds of houses built under the Hoburne Development brand. Industrial and retail units, along with offices, were also constructed. John took on several distinguished roles. He was chairman of the National Caravan Council during the 70s, where he played a key part in the fight to improve standards in services within the industry. He served as Official Verderer of the New Forest from 1993 to 1999 for which he was awarded an MBE and in December 1994, he was appointed a Deputy Lieutenant of Hampshire. John grew the holiday business by acquiring a further six stunning holiday park locations, but he presided over the continuing success of Hoburne Development until he passed the baton of chairman to his daughter, Rosie Kennar, in 2002.

Today, Hoburne owns eight holiday parks across the south and south west of England, plus three golf clubs under the Hoburne Golf brand and a residential and commercial development operation under Hoburne Development. Established in 1912 in Dorset, the family business is now in its fifth generation of the Burry family, creating one of the south’s largest and most successful family-owned tourism companies. John’s support for numerous organisations, charities, and individuals, extended beyond practical input where his expertise and wisdom were always highly valued. Through the Burry Charitable Trust, donations totalling around £1.75 million to date have been made to numerous organisations, and these were often given anonymously because John found it embarrassing to be thanked.

Hot Tub Expo Bubbles Over

Hot Tub Expo Bubbles Over

Awash with hot tubs, the UK’s only dedicated water leisure exhibition, SPATEX 2020, takes place from Tuesday 28th to Thursday 30th January at Coventry’s Ricoh Arena. For those looking to invest in hot tubs or swimming pools, the event is a must-attend event, with many exhibitors under one roof, including a vast choice of spa companies. SPATEX hosts a double programme of free seminars and workshops on all three days to help you hone water leisure skills.

Check out the website at www.spatex.co.uk to find out more and to register for free attendance.

Top Swimming Pool Honour For Butlin’s

Top Swimming Pool Honour For Butlin’s

ABOVE: Butlin’s Bognor Regis water complex has been named Holiday Park Pool Of The Year 2019.

The Art Deco influenced pool building represents a £40m water leisure investment staffed by a 48-strong daily team. The only pool in the world that has a Helter-Skelter, the pool centre also features a wave pool with themed music that has a Pool Party with DJ on every Peak Break!

Butlin’s seaside-themed, Bognor Regis swimming complex, has scooped the title of Holiday Park Pool Of The Year for 2019, in the recent UK Pool & Spa Awards.

A Lido Pool with beach huts allows bathers to relax and unwind with, another feature, a Stick of Rock designed slide that is 26m from top to bottom. All the slides joined together measure a combined total of 478 metres. A 12 metre high Adrenaline Flume with weather effect light strips throughout its journey while a family raft ride accommodates up to three people at a time. Jon Hendry-Pickup, Butlin’s Managing Director said: “The pool has already thousands of our guests have been able to combine fun, thrills, waves and flumes.

“Feedback so far has been glowing and justifies the time spent listening to our guests so that we delivered what they want and need,” he said, adding: “Our aim was to create an experience that takes our Bognor resort to a whole new level and ensures we continue to be at the forefront of British family breaks. We believe we’ve done exactly that.” Part of Bourne Leisure Ltd which also owns Warner Leisure Hotels and Haven Holidays, Butlin’s has three beach side resorts, Bognor Regis (West Sussex), Minehead (Somerset) and Skegness (Lincolnshire) and welcomes around 1.5m guests annually.

Fowler Group Swoops For Welsh Acquisition

Fowler Group Swoops For Welsh Acquisition

John Fowler Holidays has announced its acquisition of Llanrhidian Holiday Park, one of Wales’ largest parks. The move will make the North Devon based holiday park group one of the principal privately-owned holiday park groups in the country. A family business, started in 1953, John Fowler Holidays has expanded to operate 12 holiday parks throughout Devon, Cornwall, Somerset and Wales. It employs almost 1000 people across the region. Every year more than 300,000 visitors stay at their parks.

Llanrhidian Holiday Park, on the Gower Peninsula, an area of outstanding natural beauty, was previously owned by the Richards family for more than 27 years. John Fowler Holidays managing director Martyn Fowler said: “We are delighted to have been able to add Llanrhidian to our business, it forms an important part of our planned expansion. It has been a pleasure to work with a family with a similar ethos to ours during this process and we are looking forward to continuing their excellent work as we take the park forward.” Ollie Fowler head of development for the group, added: “We intend to add further parks in exceptional locations in the future but it will be hard to beat the beauty of the Gower Peninsular.”

Farewell To Friend of Holiday Parks

Farewell To Friend of Holiday Parks

ABOVE: The inspirational David Bellamy has died at the age of 86.

The Conservation Foundation was greatly saddened to announce the death of Professor David Bellamy OBE, its co-founder and President in December. A passionate friend to the holiday park industry, he put his name to The David Bellamy Conservation Award Scheme -- one of the longest running green tourism awards in the UK. The idea behind the awards has been to celebrate what the best parks are doing for the British countryside and to encourage others to follow their lead. One of the first comments David made about the scheme remains true today: “My dream is to upgrade all caravan parks up to some sort of conservation status so that they can educate the visiting public and help them respect and care for the countryside. “Help the environment and choose a park that has one of my awards,” he urged as he continued to work in close partnership with the British Holiday & Home Parks Association. Last year, 570 holiday parks received a David Bellamy Conservation Award for the work they’ve done to protect and enhance Britain’s natural environment. From the creation of new wildlife meadows and woodlands to the construction of solar-powered shower blocks and energy efficient lodges made out of recycled plastic, the variety of work being done by these parks is outstanding. The parks that take part in the scheme are all regularly assessed by the scheme’s team of local wildlife experts. The assessors look at the steps parks are taking to:

• Manage their land as a haven for wildlife

• Reduce their use of energy, water and other resources

• Reduce, reuse and recycle the waste they produce

• Support their local communities.

The idea of the scheme was first sown when David Bellamy gave a talk to members of the camping, caravanning and holiday home park industry in which he gave the audience members a challenge to be part of the environmental solution and not part of the problem. David, who was 86 when he died, was then invited to visit many parks and was amazed at the wide range of work that the most forward-thinking owners were doing for the environment as mini nature reserves. Known for his distinctive gravelly voice, the botanist and broadcaster was a larger-than-life character who inspired a whole generation. He became a household name, as a scientist and conservationist and will continue to inspire the holiday park industry in his name.